Category » Add-on Applications

There were 11 articles found in this category:

1. AltiGen Password Change Utility
   The AltiPassword change utility (C:\AltiServ\Exe\AltiPwdChange.exe) can be used to change all AltiGen service accounts to run as a new user account or change the password for the current account accessing all AltiGen services at the same time. This can save time when services won't start becaus ...
2. AppNote: MaxCommunicator/MaxAgent
   What is it? MaxCommunicator is call management software for the general desktop PC user. MaxCommunicator users can access, configure, and perform several of the system’s PBX functions directly from the desktop, including call handling, call forwarding, voice messaging, extension monitorin ...
3. AppNote: MaxInSight
   What: AltiGen MaxInSight is a workgroup performance application. It provides call center managers and agents with the ability to track workgroup status and performance data from a wall-mounted LCD panel or from their PCs. Why: MaxInsight is recommended for call center managers who require rea ...
4. AppNote: MaxSupervisor
   What is it? MaxSupervisor is PC desktop software that runs with the MAX Communication Server (MAXCS) ACC and MAXCS ACM systems. Using MaxSupervisor, supervisors of workgroup agents can monitor the real time status and performance of a workgroup, including calls, workgroup statistics, and agent ...
5. Advanced Call Router - lookup by phone number or ZIP code
   5.2 Advanced Call Router Introduction: This document covers Avanced Call Router installation, and gives a walkthrough for setting up a basic Phone Number and ZIP code route. Installation and initial setup: 1. Download and Install Advanced Call Router: 2. Advanced Call Router for 8.5 ...
6. AppNote: AltiReport
   What is it? AltiReport is a Web-based reporting application that can generate 45 detailed reports, according to agent, workgroup, and DNIS. Both report summaries and analyses are available. Many reports have a graphical chart component. AltiReport has the ability for each user to define his or ...
7. AppNote: Voice Recording Manager (VRM)
   What is it? VRManager enables calls recorded on a MAXCS server via Centralized Recording, to be converted to WAV format and indexed on a seperate server. The files are then easily searchable using the client portion of VRManager. Why use it? VRM is recommended for the following scenarios: -H ...
8. AppNote: External Logger Service (ELS)
   What is it? External Logger Service (ELS) enables MAXCS to send Call Detail Records (CDR) to a system running Microsoft SQL server. By default, MAXCS logs CDR to a local Microsoft Access database. With ELS running, MAXCS can log CDR to both the local database and a SQL database. Should the conn ...
9. OS Matrix
   2000 32bit 2000 64bit XP SP3 32bit 2003 SP2 32bit 2003 64bit Vista 32bit (Bus. Ed.) Vista 64bit (Bus. Ed.) Win7 32bit (Pro.) Win7 64bit (Pro.) Win8 32bit (Pro.) Win8 64bit (Pro.) 2008 32bit SP2 2008 64bit SP2 2008 R2 64bit SP1 MaxCommunicator 6.0 Update 2 N N Y N N Y Y N N N N ...
10. Using Advanced Call Router with SQL
    Introduction AltiGen's Advanced Call Router (ACR) is an add on application that can be used to provide a higher level of granularity for inbound call routing than standard DNIS and Caller ID based routing allow by using an auto-attendant to gather information from a caller. This Data Directed Ro ...
11. Unable to load VRM Admin
    Unable to load VRM Admin Problem: "cannot connect to server" error when starting VRMAdmin 5.2 Symptom: VRM is not pulling recordings from the recording directory. AltiGen JservicesLoader cannot be started. Receive "cannot connect to server" error when starting VRMAdmin. The VRM Configurati ...