Category » Core software

There were 25 articles found in this category:

1. Configuring and Troubleshooting SMTP Forwarding
   Configuring and Troubleshooting SMTP Forwarding DNS configuration for AltiGen voicemail forwarding to email. If you are in the field and just need to get SMTP forwarding working as quickly as possible, first try the step below. If your SMTP forwarding still fails, or you simply would like t ...
2. Dinainterface.jar Issue and Workaround
   When upgrading to 6.0.2.412, several users have reported receiving a failure of “fails to initialize” when opening AltiGen's Enterprise Network Manager. This is typically caused by the DinaInterface.jar file having been locked during the upgrade processes, typically because an instan ...
3. SIP Application Layer Gateway (ALG)
   Introduction: Many commercial routers and some firewalls implement SIP Application Layer Gateway (SIP ALG), and have the feature enabled by default. SIP ALG is a SIP Proxy on a NAT network device, and is intended to provide a method to bypass the traditional problems associated with SIP NAT tra ...
4. OS Matrix
   2000 32bit 2000 64bit XP SP3 32bit 2003 SP2 32bit 2003 64bit Vista 32bit (Bus. Ed.) Vista 64bit (Bus. Ed.) Win7 32bit (Pro.) Win7 64bit (Pro.) Win8 32bit (Pro.) Win8 64bit (Pro.) 2008 32bit SP2 2008 64bit SP2 2008 R2 64bit SP1 MaxCommunicator 6.0 Update 2 N N Y N N Y Y N N N N ...
5. MaxCS All Software Training Course
   The All Software Solution is a newly released MaxCS 6.7 configuration that allows for the entire MaxCS system to be run without any specialized hardware, allowing MaxCS to be run on independently sourced servers, or even in a VMWare server. While the vast majority of server settings already fami ...
6. Using Dumpcap for longterm packet captures.
   Dumpcap (dumpcap.exe) is the actual packet capture executable that is included with Wireshak. Where as Wireshark is a GUI tool that will display the packets collected and analyze their content, dumpcap can be run from the command line, or via a batch script. The primary advantge of this is that ...
7. Manually Copying OCR Data From One System to Another
   Manually Copying OCR Data From One System to Another Disclaimer: The supported method of adding OCR table entries is still to enter them individually in Admin. This document is a how-to provided for experienced AltiGen technicians. The procedures outlined here involve manual database manipulatio ...
8. Skill Based Routing
   Introduction Both MaxACD and MaxCS ACM allow for workgroup skill based routing. This feature allows for configuration of a single workgroup that can be used to route callers to agents that are best suited to handle the call. In skill based routing, agents are assigned a skill level (SKL) of 1-9, ...
9. Service Level and Service Level Threshold
   Introduction In order to measure workgroup call handling efficiency, it is important to define parameters for expected queue time limits. It is very common that what may be an acceptable wait time for one workgroup, may be completely different for another workgroup. Max Communications Server all ...
10. AltiGen QoS Statement
    Introduction: Network QoS is a way to help ensure that the desired VoIP quality is delivered when delay, jitter, and/or packet loss are potential concerns. A number of standards exist that can provide QoS capabilities in IP-based networks. This document provides a description of AltiGen’s ...
11. IP Phone Group Paging
    IP Phone Group Paging in AltiWare Date: Aug 13, 2008 Subject: Limitations and multicast configuration for IP group paging Distribution: All Dealers Doc Type: Tech Note Release: 5.1 Scope: 5.1 versions 5.1.0.1477 and ...
12. Tech Note: Exchange Service stops or cannot be started until password is reset
    Tech Note: Exchange Service stops or cannot be started until password is reset Problem: Exchange service stops or cannot be started until service account password is reset. Symptom: Active Directory password policy may be forcing the Exchange Integration account password to expire. The nex ...
13. Password for AltiWare Administrator Lost (Tech Note)
    Password for AltiWare Administrator Lost (Tech Note) Symptom: The AltiGen password for logging into AltIWare Administrator is lost or forgotten. Resolution (Permanent): AltiWare must be re-installed to reset the Password to default. Manually backup your configuration (c:\altibackup, c:\al ...
14. Faxing over VoIP (Tech Note)
    Faxing over VoIP (Tech Note) Symptoms: Failed fax transmissions Resolution (Permanent): AltiGen does not currently support or recommend the use of FAX machines over VoIP connections (FoIP, T38). Because of the possible delay of packets, the initial fax machine setup and handshake will fai ...
15. Dialed Digit Translator Configuration Examples
    Dialed Digit Translator Configuration Examples Introduction: This document covers some common Dialed Digit Translator configurations. Dialed Digit Translator settings are accessed via the Number Plan tab under System Configuration in AltiAdmin. First Digit Translator allows the administrator ...
16. Facts about Monitor, Barge-In and Coaching
    Facts about Monitor, Barge-In and Coaching Monitor/Barge-In/Coaching Facts ● When enabled, the supervisor can listen, barge-in on, coach, and record an agent’s conversation regardless of the agent’s login status. ● As long as the supervisor’s extension can log i ...
17. SIP Application Layer Gateway
    SIP Application Layer Gateway Introduction: Many commercial routers implement SIP Application Layer Gateway (SIP ALG) and have the feature enabled by default. SIP ALG is a SIP Proxy on a NAT router, and is intended to provide a method to by pass the traditional problems associated with SIP N ...
18. Registration FAQ
    Registration FAQ Common registration errors FAQ: Q: Error when attempting to register off line using the Register.htm file, gives me a, “Your registration form is invalid” error. Please save registration form from Altiserv and try again. A: Registration is failing because the ...
19. Bypassing 2-hop limit for forwarded calls
    Symptom: Can’t forward a call past the two-hop limit Resolution: After the second hop, you should send the call to an Auto Attendant. Go to the Answering tab for that extension and choose either Busy or No Answer handling to go to an Auto Attendant number. Go to that Auto Attenda ...
20. Changing a MeetME Conference ID
    Changing a MeetME Conference ID Problem: Customer would like to change the meetme conference ID. Resolution: The ID for an existing MeetMe Conference can be changed "manually" by following these directions. Note: This workaround was created in response to a dealer request. It require ...