Category » Telephony boards

There were 11 articles found in this category:

1. General Board Troubleshooting
   Introduction: While most board related issues can be avoided simply by following the Quick Install Guide when installing new boards, you may occasionally need to troubleshoot bus or board related issues in the field. This document covers checking for proper board installation (termination, boa ...
2. Use of 64 bit Windows on AltiGen Servers
   When checking which version(s) of windows are or are not supported on your AltiGen MaxCS server, please refer to the MaxCS ACC / ACM manual for your specific AltiWare version. This note is intended to point out that AltiGen does not have 64 bit drivers for any of our telephony boards, EXCEPT f ...
3. T1/PRI Troubleshooting Guide
   T1/PRI Troubleshooting Guide Introduction: This document covers the troubleshooting steps for common T1/PRI issues that you are likely to encounter in the field. While most issues we encounter turn out to be problems on the carrier side, the carrier will likely tell you that most problems th ...
4. Trunk Board Troubleshooting
   Trunk Board Troubleshooting Introduction: This guide covers troubleshooting steps for AltiGen trunk boards. Refer to the Quick Install Guide and General Board Troubleshooting Tech Note to verify proper board installation and troubleshoot non-board type specific issues. Spares and Testin ...
5. VoIP Board Troubleshooting
   VoIP Board Troubleshooting VoIP Board Troubleshooting Date: June 20, 2008 Subject: Troubleshooting Procedures for VoIP Boards Distribution: All Dealers Doc Type: Tech Note Release: N/A Scope: 5.0A - 5.2 Application: ...
6. Extension Board Troubleshooting
   Introduction: This guide covers troubleshooting steps for AltiGen extension boards. Refer to the Quick Install Guide and General Board Troubleshooting Tech Note to verify proper board installation and troubleshoot non-board type specific issues. Spares and Testing Equipment: In order to redu ...
7. Using the AltiGen Board Test Tool
   Introduction The AltiGen Board Test tool (formerly AltiGen Triton Test Tool) is a software application that can be utilized to test memory, DSP, performance of AltiGen Max, Triton, and Proton boards. This test should be run every time boards are installed or removed from an AltiGen system, as we ...
8. Unable to configure T1 board for PRI or E1
   Unable to configure T1 board for PRI or E1 Symptom: In some rare cases, it is possible for a T1 board to get "stuck" on T1/CAS. You will be able to change the protocol to regular ISDN/PRI, but once the services are stopped and restarted to apply the change, the board is automatically set bac ...
9. Loop Back for Triton T1 Board (Tech Note)
   Loop Back for Triton T1 Board (Tech Note) Symptoms: I am receiving errors on my T1/PRI and would like to test the Triton T1 card in a loopback configuration. Resolution (Permanent): Take an RJ-45 plug and bridge the Pin 1 to Pin 4 (transmit) and Bridge Pin 2 to Pin 5 (Receive). Plug tha ...
10. Analog Trunk CID Troubleshooting
    Analog Trunk CID Troubleshooting Analog Trunk CID Troubleshooting Date: January 20, 2008 Subject: Troubleshooting Guide for analog trunk CID isues, Distribution: All Dealers Doc Type: Tech Note Release: N/A Scope: 5. ...
11. Documentation: Quick Install Guide Quantum and Triton Boards
    Attached is the Quick Install Guide. This document covers proper board installation and placement in Office series servers.