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Application Notes, Tech Notes, Field Alerts, and Documentation

There were 80 articles found in this category:

  1. questionMaxACD 7.0 Deployment Guide
    Updated 7/2018: Refer readers to the "MaxACD 7.0 Exchange Integration Guide" for instructions (and field descriptions) for configuring Exchange Integration. Updated 10/2017: New step, setting the Skype for Business "Refer Support" option (Voice Routing > Trunk Configuration) to None. Updated ...
  2. questionSalesforce Connector Configuration Guide for MaxCS 8.0 CU2
    This guide is provided for administrators who are configuring AltiGen Communication’s MaxCS on premise to work with Salesforce.com. You must have MaxCS Release 8.0 CU2 or later to configure the Salesforce Connector. The instructions cover: How administrators configure the Salesforce Conne ...
  3. questionMaxACD 7.0 Web Chat Deployment Guide
    Updated 6/18: Added note that the Web Chat Server is not supported on Windows 10 Updated 3/18: Added step to restart the MaxACD services after upgrading. Updated 11/17: Expanded section on Upgrading Updated 5/16: Noted that you must add the Web Chat server to CrossDomainAuthorizationList; other ...
  4. questionVoIP NAT Test Tool Configuration
    10/2016: This article is outdated. Refer to article 1167 for instructions. Click here to open that article. This guide explains how to use AltiGen's VoIP/NAT test tool to assess whether a customer's NAT device is compatible with the MaxCS system's NAT Traversal scheme. MaxCS will support IP ph ...
  5. questionMaxCS 7.5 All-software Solution Deployment Guide
    Updated October 28, 2014 This document is provided for AltiGen Partners who will be performin a fresh installation of MaxCS 7.5 All-Software Softswitch Solution for their customers.
  6. questionMaxCS 8.6 Deployment Guide
    This document is provided for AltiGen partners who will be performing a fresh installation of MAX Communication Server (MaxCS) Release 8.6 All-Software Softswitch Solution for their clients. IMPORTANT! These instructions are only for new installations of MaxCS. If you are upgrading from a previ ...
  7. questionMaxCS 8.6 SCCM Remote Client Deployment Guide
    System Center Configuration Manager (SCCM) is a systems management software product available from Microsoft. It helps administrators manage large groups of computers running versions of Windows operating systems. This document explains how perform remote deployment of the MaxCS clients (speci ...
  8. questionMaxACD 7.1 Deployment Guide
    This guide details the requirements and basic configuration steps that are necessary to connect Altigen MaxACD Release 7.1 to a Microsoft® Lync™ or a Skype for Business Server. If you are upgrading from an earlier version of MaxACD, follow the steps in the MaxACD 7.1 Upgrade Guide ins ...
  9. questionMaxACD 7.1 SCCM Remote Client Deployment Guide
    System Center Configuration Manager (SCCM) is a systems management software product available from Microsoft. It helps administrators manage large groups of computers running versions of Windows operating systems. This document explains how perform remote deployment of the MaxACD 7.1 clients (s ...
  10. questionMaxACD 7.1 Federation Guide (Enterprise)
    This article gives an overview of configuring and using a Federated (Enterprise) deployment of MaxACD 7.1. Most of this material also appears in the MaxACD 7.1 Deployment Guide and the MaxACD 7.1 New Features Guide. We are combining it here for your convenience. During Deployment While installi ...
  11. questionHistory of Updates to MaxCS
    This document provides details on the features that have been added to MaxCS since Release 6.0, through Release 8.6. Enhancements in Release 8.6 Polycom Enhancements You now have better control over when your Polycom phones get new firmware when you install a new release of MaxCS. MaxCS now ...
  12. questionMicrosoft Exchange Integration with MaxACD 7.1
    This guide describes how to configure MaxACD to integrate with Microsoft Exchange, to enable two-way synchronization between user MaxACD voicemail messages and user Outlook mailboxes. MaxACD supports the following versions of Exchange: Exchange Server 2013, 2016, or Exchange Online
  13. questionMaxACD 7.1 Voice Recording FTPS Support
    The following components are required to implement FTPS support for MaxACD 7.1 Voice Recordings. FileZilla Server version 0.941 or later MaxACD Release 7.1 or later
  14. questionMaxACD 7.1 Upgrade Guide
    This guide describes how to upgrade a MaxACD 7.0 or MaxACD 7.01 Enterprise deployment to MaxACD Release 7.1. This guide does not apply to hosted deployments. For information on the new features and enhancements that are included in this release, refer to the MaxACD 7.1 New Features Guide.
  15. questionCurrent MaxCS Documentation (Release 8.6)
    End-user documentation for the current release of MAXCS is stored on the corporate Support web page, https://www.altigen.com/support/ Deployment guides for gateways and third-party configuration guides for the current MAXCS release are stored here in the Knowledgebase. To find the appropriate d ...
  16. questionMaxCS 8.6 Upgrade Guide
    This document provides instructions on how to upgrade from earlier versions of MaxCS to MaxCS Release 8.6. For a list of new features and enhancements that are included in this release, refer to the New Features Guide.
  17. questionMaxCS 8.6 New Features Guide
    This guide describes the new features and enhancements that have been added to MaxCS since release 8.5.1. It describes the enhancements that have been included since MaxCS Release 8.5.1.
  18. questionMaxCS 8.5.1 Deployment Guide
    Updated 7/16/19 - Changes to the Requirements section. Updated 1/29/19 - Added support for Windows Server 2016. Updated 6/21/18 - Added note that port 5061 must be open. This document is provided for AltiGen partners who will be performing a fresh installation of MAX Communication Server (MaxCS ...
  19. questionMaxCS 8.5 New Features Guide
    This guide describes the enhancements that have been added since the release of MaxCS 8.0, including Release 8.0 CU1 and Release 8.0 CU2. It also lists the requirements for Release 8.5.
  20. questionMaxACD 7.0 Conversion to Redundant System
    This guide describes how to convert an existing MaxACD 7.0 All-in-One system to a Redundant system. Before you begin the steps outlined in this document, we recommend that you speak with your AltiGen Sales Representative and/or AltiGen Technical Support to make sure that you have the correct l ...