View Articles by Category

Category Icon Field Alerts (36)
Category Icon Tech Notes (58)
Category Icon Upgrade Guidelines/New Features (21)
Category Icon Product Manuals (3)

Category » Technical Documentationrss button

Application Notes, Tech Notes, Field Alerts, and Documentation

There were 73 articles found in this category:

  1. questionMaxACD 7.0 Deployment Guide
    Updated 7/2018: Refer readers to the "MaxACD 7.0 Exchange Integration Guide" for instructions (and field descriptions) for configuring Exchange Integration. Updated 10/2017: New step, setting the Skype for Business "Refer Support" option (Voice Routing > Trunk Configuration) to None. Updated ...
  2. questionSalesforce Connector Configuration Guide for MaxCS 8.0 CU2
    This guide is provided for administrators who are configuring AltiGen Communication’s MaxCS on premise to work with Salesforce.com. You must have MaxCS Release 8.0 CU2 or later to configure the Salesforce Connector. The instructions cover: How administrators configure the Salesforce Conne ...
  3. questionMaxACD 7.0 Web Chat Deployment Guide
    Updated 6/18: Added note that the Web Chat Server is not supported on Windows 10 Updated 3/18: Added step to restart the MaxACD services after upgrading. Updated 11/17: Expanded section on Upgrading Updated 5/16: Noted that you must add the Web Chat server to CrossDomainAuthorizationList; other ...
  4. questionVoIP NAT Test Tool Configuration
    10/2016: This article is outdated. Refer to article 1167 for instructions. Click here to open that article. This guide explains how to use AltiGen's VoIP/NAT test tool to assess whether a customer's NAT device is compatible with the MaxCS system's NAT Traversal scheme. MaxCS will support IP ph ...
  5. questionMaxCS 7.5 All-software Solution Deployment Guide
    Updated October 28, 2014 This document is provided for AltiGen Partners who will be performin a fresh installation of MaxCS 7.5 All-Software Softswitch Solution for their customers.
  6. questionCurrent MaxCS Documentation (Release 8.6)
    End-user documentation for the current release of MAXCS is stored on the corporate Support web page, https://www.altigen.com/support/ Deployment guides for gateways and third-party configuration guides for the current MAXCS release are stored here in the Knowledgebase. To find the appropriate d ...
  7. questionMaxCS 8.6 Upgrade Guide
    This document provides instructions on how to upgrade from earlier versions of MaxCS to MaxCS Release 8.6. For a list of new features and enhancements that are included in this release, refer to the New Features Guide.
  8. questionMaxCS 8.6 SCCM Remote Client Deployment Guide
    System Center Configuration Manager (SCCM) is a systems management software product available from Microsoft. It helps administrators manage large groups of computers running versions of Windows operating systems. This document explains how perform remote deployment of the MaxCS clients (speci ...
  9. questionMaxCS 8.6 New Features Guide
    This guide describes the new features and enhancements that have been added to MaxCS since release 8.5.1. It describes the enhancements that have been included since MaxCS Release 8.5.1.
  10. questionMaxCS 8.6 Deployment Guide
    This document is provided for AltiGen partners who will be performing a fresh installation of MAX Communication Server (MaxCS) Release 8.6 All-Software Softswitch Solution for their clients. IMPORTANT! These instructions are only for new installations of MaxCS. If you are upgrading from a previ ...
  11. questionMaxCS 8.5.1 Deployment Guide
    Updated 7/16/19 - Changes to the Requirements section. Updated 1/29/19 - Added support for Windows Server 2016. Updated 6/21/18 - Added note that port 5061 must be open. This document is provided for AltiGen partners who will be performing a fresh installation of MAX Communication Server (MaxCS ...
  12. questionMaxCS 8.5 New Features Guide
    This guide describes the enhancements that have been added since the release of MaxCS 8.0, including Release 8.0 CU1 and Release 8.0 CU2. It also lists the requirements for Release 8.5.
  13. questionMaxACD 7.0 Conversion to Redundant System
    This guide describes how to convert an existing MaxACD 7.0 All-in-One system to a Redundant system. Before you begin the steps outlined in this document, we recommend that you speak with your AltiGen Sales Representative and/or AltiGen Technical Support to make sure that you have the correct l ...
  14. questionMaxCS 8.5.1 New Features Guide
    This guide describes the new features and enhancements that have been added to MaxCS since release 8.5. Some new features described in this guide were added in the 8.5 QuickFix release or in various patches.
  15. questionIPSec VPN Configuration Form for MaxCS Private Cloud
    For MaxCS Private Cloud systems, it is possible to provide an IPsec Tunnel for the purpose of running VoIP domain between a customer's premise based systems. Note that this is the only purpose for which a VPN connection to the MaxCS server is supported.
  16. questionMaxCS 7.5 New Features Guide
    Updated 10/28/2104. This guide describes the enhancements included in MAXCS Release 7.5, including easier Polycom deployment, a new Polycom Advanced Features license, a SightMax seat license, Codec enhancements (G.722 support, codec negotiation, codec preferences), media enhancements (T.38 pass ...
  17. questionMaxACD 7.0 Upgrade Guide
    Updated 8/16/16, new 'Domain' field. This document provides instructions for upgrading a MaxACD Release 6.5.x installation to Release 7.0. (If you are performing a new MaxACD deployment instead of upgrading, refer to Article #1204.) AltiGen is providing a tool to assist in theupgrade process; ...
  18. questionValcom Paging Gateway Configuration Guide for MaxCS 8.0
    This guide explains how to configure the Valcom VIP-801A Paging Gateway to work with MaxCS Release 8.0. The VIP-801A Networked Page Zone Extender enables voice access to one zone of one-way paging over an IP based LAN/WAN. This allows page zone extension anywhere on the network.
  19. questionMaxCS 8.0 New Features Guide
    This guide describes the new features that have been added to MAXCS since Release 7.5. The Polycom enhancements are covered in the MaxCS 8.0 Polycom Configuration Guide. Technology Enhancements o HMCP Load Balancing - The HMCP system has been optimized to perform load balancing on a multi-co ...
  20. questionMaxCS 8.0 All-software Solution Deployment Guide
    This document is provided for AltiGen Partners who will be performing a fresh installation of MaxCS 8.0 All-Software Softswitch Solution for their customers.