Category » Technical Documentation

There were 84 articles found in this category:

1. MaxACD 7.0 Deployment Guide
   Updated 7/2018: Refer readers to the "MaxACD 7.0 Exchange Integration Guide" for instructions (and field descriptions) for configuring Exchange Integration. Updated 10/2017: New step, setting the Skype for Business "Refer Support" option (Voice Routing > Trunk Configuration) to None. Updated ...
2. Salesforce Connector Configuration Guide for MaxCS 8.0 CU2
   This guide is provided for administrators who are configuring AltiGen Communication’s MaxCS on premise to work with Salesforce.com. You must have MaxCS Release 8.0 CU2 or later to configure the Salesforce Connector. The instructions cover: How administrators configure the Salesforce Conne ...
3. MaxACD 7.0 Web Chat Deployment Guide
   Updated 6/18: Added note that the Web Chat Server is not supported on Windows 10 Updated 3/18: Added step to restart the MaxACD services after upgrading. Updated 11/17: Expanded section on Upgrading Updated 5/16: Noted that you must add the Web Chat server to CrossDomainAuthorizationList; other ...
4. VoIP NAT Test Tool Configuration
   10/2016: This article is outdated. Refer to article 1167 for instructions. Click here to open that article. This guide explains how to use AltiGen's VoIP/NAT test tool to assess whether a customer's NAT device is compatible with the MaxCS system's NAT Traversal scheme. MaxCS will support IP ph ...
5. MaxCS 7.5 All-software Solution Deployment Guide
   Updated October 28, 2014 This document is provided for AltiGen Partners who will be performin a fresh installation of MaxCS 7.5 All-Software Softswitch Solution for their customers.
6. Current MaxCS Documentation (Release 8.6.1)
   All documentation for the current release of MAXCS is stored on the corporate Support web page, https://www.altigen.com/support/. Look on the MaxCS Manuals tab.
7. Salesforce Integration Guide for MaxCS 8.5.1 and Later
   Updated May 7, 2020 Salesforce provides an OpenCTI toolkit to integrate its accounts with telephony systems. A softphone is created in a web browser for agents to handle calls. When calls come in, the Salesforce Connector retrieves the IVR data and looks for an ID match in the customer database ...
8. MaxCS 8.6.1 Upgrade Guide
   This guide describes how to upgrade an older version of MaxCS to MaxCS Release 8.6.1. You can find this guide on the Altigen web site, at https://www.altigen.com/support/, on the MaxCS Manuals subtab. For information on the new features and enhancements that are included in this release, refer t ...
9. MaxCS 8.6.1 New Features Guide
   This guide describes the new features that have been added to MaxCS Release 8.6.1. It includes all enhancements to the product since Release 8.5.1. You can find this guide on the Altigen web site, at https://www.altigen.com/support/, on the MaxCS Manuals subtab.
10. MaxCS 8.6.1 Deployment Guide
    This document is provided for administrators who will be performing a fresh installation of MAX Communication Server (MaxCS) Release 8.6 Update 1 All-Software Softswitch Solution. IMPORTANT! These instructions are only for new installations of MaxCS. If you are upgrading from a previous release ...
11. MaxCS 8.6.1 SCCM Remote Deployment Guide
    System Center Configuration Manager (SCCM) is a systems management software product available from Microsoft. It helps administrators manage large groups of computers running versions of Windows operating systems. The SCCM Remote Deployment Guide explains how perform remote deployment of the Ma ...
12. MaxACD 7.1 Deployment Guide
    This guide details the requirements and basic configuration steps that are necessary to connect Altigen MaxACD Release 7.1 to a Microsoft® Lync™ or a Skype for Business Server. Note that if you are upgrading from an earlier version of MaxACD, follow the steps in the MaxACD 7.1 Upgrad ...
13. MaxCS VR Manager Pro Upgrade Guidelines
    Updated December 2018 - do not use earlier VRM SQL DB. Updated August 2018, note not to use earlier SQL 2008 DB. This guide describes how to upgrade an installation of VRManager to VRManager Pro. VRM Pro requires MaxCS Release 8.5 Update 1 or later.
14. MaxCS 8.6 Deployment Guide
    This document is provided for AltiGen partners who will be performing a fresh installation of MAX Communication Server (MaxCS) Release 8.6 All-Software Softswitch Solution for their clients. IMPORTANT! These instructions are only for new installations of MaxCS. If you are upgrading from a previ ...
15. MaxCS 8.6 SCCM Remote Client Deployment Guide
    System Center Configuration Manager (SCCM) is a systems management software product available from Microsoft. It helps administrators manage large groups of computers running versions of Windows operating systems. This document explains how perform remote deployment of the MaxCS clients (speci ...
16. MaxACD 7.1 SCCM Remote Client Deployment Guide
    System Center Configuration Manager (SCCM) is a systems management software product available from Microsoft. It helps administrators manage large groups of computers running versions of Windows operating systems. This document explains how perform remote deployment of the MaxACD 7.1 clients (s ...
17. MaxACD 7.1 Federation Guide (Enterprise)
    This article gives an overview of configuring and using a Federated (Enterprise) deployment of MaxACD 7.1. Most of this material also appears in the MaxACD 7.1 Deployment Guide and the MaxACD 7.1 New Features Guide. We are combining it here for your convenience. During Deployment While installi ...
18. History of Updates to MaxCS
    This document provides details on the features that have been added to MaxCS since Release 6.0, through Release 8.6. Enhancements in Release 8.6 Polycom Enhancements You now have better control over when your Polycom phones get new firmware when you install a new release of MaxCS. MaxCS now ...
19. Microsoft Exchange Integration with MaxACD 7.1
    This guide describes how to configure MaxACD to integrate with Microsoft Exchange, to enable two-way synchronization between user MaxACD voicemail messages and user Outlook mailboxes. MaxACD supports the following versions of Exchange: Exchange Server 2013, 2016, or Exchange Online
20. MaxACD 7.1 Voice Recording FTPS Support
    The following components are required to implement FTPS support for MaxACD 7.1 Voice Recordings. FileZilla Server version 0.941 or later MaxACD Release 7.1 or later