Field Alert #212 Boot code update may solve hang problem on IP phones
There are several reasons why it may be necessary for an IP phone’s boot code to be updated. For example, if customers experience phone lockups, hangs, init failures or any related symptoms on IP600, IP705, IP710, or IP720 phones, please apply the latest boot code update. Occasionall ...
- Field Alert #264 Supported headset list
This field alert provides information on AltiGen’s supported headsets. For AT500, AT510, IP600, IP705, IP710, and IP720 phones: Plantronics CS351N SupraPlus (Monaural, Wireless DECT) Plantronics CS361N SupraPlus (Binaural, Wireless DECT) Plantronics CS55 (Monaural, Wireless ...
- Field Alert #332 - Polycom Firmware 5.5.1 Support
MaxCS 8.0 and 8.5 now support Polycom firmware 5.5.1 Rev Q for VVX model phones. This document provides steps for upgrading firmware for Polycom phones that have already been deployed. It also includes other Polycom operational notes.
- MaxACD 6.5.8 Cleanup Guide
This article describes how to clean up your servers, proxy service, trusted application pool, and users after a conversion from MaxACD 6.5.8 to MaxACD 7.0. 1. Clean up the MaxACD 6.5.8 Server - If MaxACD 6.5.8 is on a virtual server, you can either stop or delete the virtual server. - If Ma ...
- Field Alert #278 RAID swap instructions for 3G chassis
The 3G series server chassis use the Accusys 76200 RAID assembly. Proper procedure needs to be followed if drives are being moved from one system and plugged in to another system. Failure to follow this procedure may corrupt the data on the drives, requiring the system be reimaged. More informa ...
- Field Alert #271 - Windows Updates Recommended Setting
This field alert describes the recommended setting for Windows Updates. All current versions of Microsoft Windows include an OS update utility – Windows Update or Microsoft Update. These utilities can be configured by the local or domain administrator to automatically download and ins ...
- Field Alert #242 MultiTech ATA for Fax Application Note Published
A new application note “Multi-Tech ATA for Fax Installation and Configuration Guide,” has been published in the AltiGen Technical Support Knowledge Base. For companies that want to handle fax calls among different AltiWare systems, AltiGen recommends using the MultiVOIP® Voi ...
- Field Alert #270 MAX2000 hard drive information
AltiGen Field Alert #120 Date: 3/8/2010 Subject Max2000 hard drive information Accusys StorConn RAID management software occasionally reports drives as failed, when in fact they are working properly. This field alert explains the issue and tells you what to do if StorConn reports a drive a ...
- Field Alert #267 Windows 7 Support/6.5.0.1210/PRI patch/IPTalk
This field alert provides information regarding Windows 7 support and the latest GA version of MAXCS. 6.5.0.1210 is now available for download from the partner site (https://dealer.altigen.com). AltiGen suggests that all 6.5 systems be updated to this release. In addition to fixes, the 6.5.0.121 ...
- Field Alert #280 New partner forums
We’ve recently upgraded our forum software to provide a better partner site experience. AltiGen’s technical operations staff will be posting information regarding limited scope fixes/workarounds, as well as target field trial and release dates for upcoming software revisions. We enc ...
- Field Alert #249 5.1 end of support and service plan support information
This Field Alert provides a reminder on the end of support date for AltiWare 5.1, support changes for systems not covered under an active Service Plan, and an additional method for receiving afterhours support. Overview Support for 5.1 will end on March 20th, 2009. Systems must be covered unde ...
- Field Alert #258 MAX2000 RAID issues and resolution
Hard drives in the MAX2000 chassis require jumper installation to prevent intermittent RAID issues. An issue has been identified with the RAID assembly in the MAX2000 chassis. Intermittently the RAID array will lose sync upon powering the chassis on (initially or after having been shut down). ...
- Field Alert #273: External Logger and SQL 2008 Support
This field alert provides the latest information for SQL 2008 support. External Logger is now supported when connecting to a Microsoft SQL Server 2008 database. The compatibility chart below lists the MAXCS, Microsoft SQL, and Windows versions supported with a particular version of ELS. Plea ...
- Field Alert #277 Quantum board support
Quantum boards are not officially supported in any current release of MAXCS (6.0, 6.5, or 6.5 Update 1). The last release that supported Quantum boards was 5.2. While these boards may function when installed, AltiGen will not provide technical support for Quantum-related issues. If a system wit ...
- Field Alert #276 New knowledgebase application
We've replaced the Google Mini appliance used to power our previous knowledgebase with Knowledge Manager by Interspire. This is a more robust platform that will allow us to quickly respond to feedback and publish timely technical information. Please explore the new knowledgebase and let us know ...
- Field Alert #195 Triton Trunk Boards don't need loop current regulators
AltiGen Field Alert #195 Date: January 22, 2007 Subject: Triton trunk boards don’t need loop current regulators Distribution: All Dealers Doc Type: Field Alert Release: N/A Scope: N/A Application: ...
- Field Alert #038 AltiTouch Plus Phone Feature Overview
AltiTouch Plus Phone Feature Overview (Field Alert) AltiGen Field Alert # 38 Date: October 12, 2001 Subject: AltiTouch Plus Phone Feature Overview Distribution: All Dealers Release: AltiWare 4.0a Application: N/A Hardware: H ...
- Field Alert #272: AltiGen Spare Parts Stocking
AltiGen Partners should always maintain spares for hardware troubleshooting and to be able to respond quickly to hardware failures. The minimum suggested spares levels are as follows. Chassis Type – ALTI-MAX1000 Recommended Spares 1 Hard Drive 1 Power Supply 1 DVD ROM Chassis Type ...
- Field Alert #259: McAfee antivirus products
This Field Alert provides information on the use of McAfee antivirus software. Intermittent issues have been seen on MAX Communication Servers (5.2 and 6.0) running McAfee antivirus software. Even when all AltiGen directories are excluded from scans, a variety of symptoms are seen: Boards not s ...
- Field Alert #268: MaxMobile for iPhone and Android
This field alert provides the latest information on MaxMobile. AltiGen’s powerful mobile call control client for the iPhone and Android platforms, MaxMobile, has a new download location: http://m.altigen.com. MaxMobile is a unique product, and makes for an engaging demo. The fusion of A ...
