Enabling and Collecting Traces
Introduction: AltiGen phone systems are capable of keeping very detailed trace logs which can be very helpful in isolating and troubleshooting. The trace logs must be enabled manually from AltiAdmin, but once enabled they can typically be left running indefinitely. This document will step you ...
- VoIP NAT Test Tool Configuration
10/2016: This article is outdated. Refer to article 1167 for instructions. Click here to open that article. This guide explains how to use AltiGen's VoIP/NAT test tool to assess whether a customer's NAT device is compatible with the MaxCS system's NAT Traversal scheme. MaxCS will support IP ph ...
- Microsoft Exchange 2013 Integration with MaxCS 7.5
This document describes how to integrate Microsoft Exchange 2013 with MaxCS Release 7.5. Before you begin the steps in this document, review Chapter 28 in the MaxCS ACM 7.5 Administration Manual. You will need to refer to that chapter for MaxCS configuration steps and other details that are no ...
- Cisco Gateway Configuration with MaxCS
Be aware of the following when configuring MaxCS to work with Cisco gateways. For MaxCS to communicate with a Cisco Gateway with TLS, you should set the SIP Tie Trunk’s SIP Destination Port to 0. (This is a field in the SIP Group configuration panel, on the Register tab.) This means that M ...
- Finding an IP on a device
In those moments where you have a device that you simply cannot connect to, for lack of IP address knowledge, wouldn’t it be nice to be able to quickly obtain the IP. This document will save you time. This, of course, only works for devices that have a static IP. If you can’t get ...
- SQL Server AlwaysOn Availability Groups
This is an informational article about SQL Server AlwaysOn Availabliity Groups. High availability is a strategy where multiple service nodes are synchronized in such a way that any given time one node is active. Other nodes in the cluster are configured in such a way that they can quickly beco ...
- MaxCS 8.0 Enterprise Domain Upgrade Process
To upgrade multiple MaxCS 8.0 servers in an Enterprise domain to MaxCS 8.5, follow the steps listed below: Make a server image backup of the Master MaxCS 8.0 server, in case you need to perform a roll back procedure. Obtain the following packages from Altigen: MaxCS 8.5.0.222 installation file ...
- Disabling SSL on a MAXCS 8.5 System
Updated 1/11/18: Updated to reflect TLS 1.2 with Polycom phones If your organization has chosen to diable SSL 2.0 and 3.0, follow these steps to disable SSL for MaxCS 8.5: 1. If you have Polycom phones, first perform this test: In MaxCS Administrator, change the BLF setting of a Polycom extensi ...
- MaxACD 7.0 Voice Recording FTPS Support
Requirements Your system must meet the following requirements: - The system must have FileZilla Server 0.941 or later installed - The system must have MaxACD 7.0 installed. - You must have already configured VRManager and FTP recording using FileZilla as an FTP server. In other words, you shoul ...
- MaxACD 6.5.8 Cleanup Guide
This article describes how to clean up your servers, proxy service, trusted application pool, and users after a conversion from MaxACD 6.5.8 to MaxACD 7.0. 1. Clean up the MaxACD 6.5.8 Server - If MaxACD 6.5.8 is on a virtual server, you can either stop or delete the virtual server. - If Ma ...
- MaxMobile Troubleshooting Guide
MaxMobile Troubleshooting Tips This document will discuss common troubleshooting steps for the MaxMobile smartphone application, list currently support phone models and provide details on collecting MaxMobile trace logs should you require additional assistance with your issue. Supported Devices ...
- Win2008 and Win2008 R2 Performance Monitor
Windows Performance Monitor (perfmon) is a tool that monitors several services and provides important information after a server reboots or encounters a service problem. AltiGen's perfmon profile can be downloaded here and installed in the following manner: Download, and unzip the AltiGen2008. ...
- AltiGen Password Change Utility
The AltiPassword change utility (C:\AltiServ\Exe\AltiPwdChange.exe) can be used to change all AltiGen service accounts to run as a new user account or change the password for the current account accessing all AltiGen services at the same time. This can save time when services won't start becaus ...
- Bria Application Note for MaxCS 6.7
Note: The Bria softphone will not work on MaxCS 6.7.0.205 without the addition of a software patch. This patch can be found here. These application notes are provided for dealers who are configuring AltiGen Communication's MAXCS to work with Bria's VoIP service for iPhones. Bria client phones ...
- AltiGen Network Port Summary
Below is a list of network ports used by AltiGen MaxCommunication server. Some of the ports listed are obsoleted or depracated. Note that this should not be intepreted as a list of ports that should be forwarded through a firewall. For example, TCP port 10068 is used to connect to MaxAdminist ...
- Softswitch: Call recording using ftp to facilitate file transfer for VRM
If your system has a multi-chassis configuration and the gateway needs to transmit recorded files to a storage server, you need to set up an FTP server to facilitate the file transfer. You do not need to set up an FTP server for a single chassis (all-in-one) installation. If your system has a ...
- Replacing Max2000 Hard Drives for Field Alert 270.
The following is instructions for replacing Max2000 250 G hard drives with 320 G hard drives under Field Alert #270. Both hard drives in the MAX2000 will need to be replaced. This will require a system reimage using new images available below. The original image discs that shipped with the chas ...
- Using Windows Performance Monitor
Windows Performance Monitor (perfmon) is a tool to assist that monitors several services and provides important information after a server reboots or encounters a service problem. AltiGen's perfmon profile can be installed in the following manner: Download, and unzip the perfmon profile .htm f ...
- Using Netcat to Troubleshoot IP Connections
Using Netcat to Troubleshoot IP Connections Date: June 12, 2009 Subject: Troubleshooting network connections with Netcat and Wireshark Distribution: All Dealers Doc Type: Tech Note Release: N/A Scope: 5.2 - 6.0 Applic ...
- IPTalk Troubleshooting Guide
IPTalk Troubleshooting Guide IPTalk Troubleshooting Guide Date: June 26, 2008 Subject: Troubleshooting Guide for Common IPTalk Issues Distribution: All Dealers Doc Type: Tech Note Release: 5.2 Scope: 5.0A - 5.2 Appli ...
