Category » Third-Party Integration

There were 77 articles found in this category:

1. Salesforce Connector Configuration Guide for MaxCS 8.0 CU2
   This guide is provided for administrators who are configuring AltiGen Communication’s MaxCS on premise to work with Salesforce.com. You must have MaxCS Release 8.0 CU2 or later to configure the Salesforce Connector. The instructions cover: How administrators configure the Salesforce Conne ...
2. MaxCS Gateway Product Matrix
   Updated 4/20/2016: New article #1216 for ADTRAN Total Access 900 series configuration. This matrix lists the third-party gateways that are currently supported by MaxCS. Important: Gateways are supported only for the configurations listed below. AudioCodes Models Applications Documentati ...
3. SoTel SIP Trunk Configuration for MaxCS 7.5
   This article is provided for Partners who are configuring SoTel SIP Trunks for their customers for MaxCS Release 7.5. You will following this general process to configure the SIP Trunks: Determine which SoTel SIP Trunk servers to use Change Digit 9 to Route Access Check licenses and SIP trunk ...
4. AudioCodes MP-11x/MP-124 Configuration for MAXCS 7.5
   Updated May 20, 2015. If you are using MaxCS Release 7.5 Patch 1, refer to Article #1179 instead of this article. This guide explains how to configure the following features for an AudioCodes MP-11x or MP-124 gateway: FXS (Analog) support FXO Fax-over IP (FoIP) T.38 (MP-118 only) PSTN Survivab ...
5. Microsoft Exchange 2013 Integration with MaxCS 7.5
   This document describes how to integrate Microsoft Exchange 2013 with MaxCS Release 7.5. Before you begin the steps in this document, review Chapter 28 in the MaxCS ACM 7.5 Administration Manual. You will need to refer to that chapter for MaxCS configuration steps and other details that are no ...
6. Polycom VVX User Guide for MaxCS 7.5
   Updated 3/19/2015 - Steps to perform a blind transfer. This guide shows users of Polycom VVX model IP phones how to use the phones with MAXCS Release 7.5. It describes how to perform most common tasks, such as placing calls, answering calls, putting calls on hold, transferring calls, starting co ...
7. AudioCodes MP-202 Configuration for MaxCS 7.5 - AltiGen SIP Trunks
   Updated February 11, 2015. If you are configuring an MP-202 device for Release 7.0 on AltiGen SIP trunks, refer to Article 1165. If you are configuring an MP-202 device for Release 7.0 on Workspace SIP Trunks, refer to Article #1108. If you are configuring an MP-202 device for Release 7.5 on a ...
8. Polycom SoundPoint User Guide for MAXCS 7.5
   Updated 3/19/2015 - Steps to perform a blind transfer. This guide shows users of Polycom SoundPoint model IP phones how to use the phones with MAXCS Release 7.5. It describes how to perform most common tasks, such as placing calls, answering calls, putting calls on hold, transferring calls, star ...
9. Salesforce Integration Guide for MaxCS 8.5.1 and Later
   Updated May 7, 2020 Salesforce provides an OpenCTI toolkit to integrate its accounts with telephony systems. A softphone is created in a web browser for agents to handle calls. When calls come in, the Salesforce Connector retrieves the IVR data and looks for an ID match in the customer database ...
10. Konftel 300 IP Conference Phone Configuration for MaxCS
    This article has been moved the Altigen corporate web site at at https://www.altigen.com/support/. On the Support tab, look for the tab Partner Articles.
11. Panasonic KX-TPA60 User Guide for MaxCS 8.5 and later
    This guide describes how to use the Panasonic KX-TPA60 phone with MaxCS Release 8.5. It includes instructions for making and answering calls, transfering calls, and joining conference calls. It also lists the Feature Codes that you can use with this device.
12. Microsoft Exchange Integration with MaxACD 7.1
    This guide describes how to configure MaxACD to integrate with Microsoft Exchange, to enable two-way synchronization between user MaxACD voicemail messages and user Outlook mailboxes. MaxACD supports the following versions of Exchange: Exchange Server 2013, 2016, or Exchange Online
13. Salesforce Connector Configuration Guide for MaxACD 7.1
    This guide is provided for administrators who are configuring AltiGen Communication’s MaxACD 7.1 to work with Salesforce.com. The instructions cover: How administrators configure the Salesforce Connector How agents enable the Salesforce pop-up in MaxAgent. Note that the MaxGroups featur ...
14. Polycom IP Phone Configuration Guide MaxCS 7.0.1
    Updated 6/18/14: Digitmap sequence now includes 911 and comma for 2nd dial tone. This document provides configuration details for Polycom VVX, SoundPoint, and SoundStation IP phones and lists the limitations of using the Polycom IP phones with AltiGen’s MaxCS 7.0 system. This document app ...
15. TelePacific SIP Trunk Configuration for MaxCS 7.5
    Updated 4/13: Clear the "Enable SIP OPTIONS" checkbox. This document describes how to configure TelePacific SIP Trunks for use with MaxCS Release 7.5. You will follow this general process: Create a new codec profile. Create a new SIP Trunk profile. Configure channels. Configure in-bound rout ...
16. AudioCodes MP-11x/MP-124 Configuration for MAXCS 8.0
    Updated 6/28/2016. For instructions on setting up the gateway device's firewall, refer to Article 1242. This guide describes how to configure FXS, FXO, FoIP, PSTN Survivability (SAS), Centrex support, and TLS support for MAXCS 8.0 deployments using an AudioCodes MP-11x or MP-124 gateway.
17. IPSec VPN Configuration Form for MaxCS Private Cloud
    For MaxCS Private Cloud systems, it is possible to provide an IPsec Tunnel for the purpose of running VoIP domain between a customer's premise based systems. Note that this is the only purpose for which a VPN connection to the MaxCS server is supported.
18. Valcom Paging Gateway Configuration Guide for MaxCS 8.0
    This guide explains how to configure the Valcom VIP-801A Paging Gateway to work with MaxCS Release 8.0. The VIP-801A Networked Page Zone Extender enables voice access to one zone of one-way paging over an IP based LAN/WAN. This allows page zone extension anywhere on the network.
19. Configuring Survivability with AudioCodes Gateways for MaxCS 7.0
    This guide explains how to configure local PSTN survivability in an on-premise site or a remote branch office, so that when an Internet outage occurs, IP phone users can still make outbound calls through a local PSTN trunk via an AudioCodes gateway’s FXO ports. The examples in this guid ...
20. AudioCodes Mediant Gateway PRI / TLS Configuration for MAXCS 7.5 Patch 1
    For instructions on configuring a Mediant Gateway for T1 CAS Centrex, review article 1185. This document describes how to configure an AudioCodes Mediant gateway for PRI / TLS for MaxCS Release 7.5 Patch 1.