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Integration with third-party hardware and software: AudioCodes, ADTRAN, Polycom, Exchange, OCS, and more.

There were 75 articles found in this category:

  1. questionSalesforce Connector Configuration Guide for MaxCS 8.0 CU2
    This guide is provided for administrators who are configuring AltiGen Communication’s MaxCS on premise to work with Salesforce.com. You must have MaxCS Release 8.0 CU2 or later to configure the Salesforce Connector. The instructions cover: How administrators configure the Salesforce Conne ...
  2. questionMaxCS Gateway Product Matrix
    Updated 4/20/2016: New article #1216 for ADTRAN Total Access 900 series configuration. This matrix lists the third-party gateways that are currently supported by MaxCS. Important: Gateways are supported only for the configurations listed below. AudioCodes Models Applications Documentati ...
  3. questionSoTel SIP Trunk Configuration for MaxCS 7.5
    This article is provided for Partners who are configuring SoTel SIP Trunks for their customers for MaxCS Release 7.5. You will following this general process to configure the SIP Trunks: Determine which SoTel SIP Trunk servers to use Change Digit 9 to Route Access Check licenses and SIP trunk ...
  4. questionAudioCodes MP-11x/MP-124 Configuration for MAXCS 7.5
    Updated May 20, 2015. If you are using MaxCS Release 7.5 Patch 1, refer to Article #1179 instead of this article. This guide explains how to configure the following features for an AudioCodes MP-11x or MP-124 gateway: FXS (Analog) support FXO Fax-over IP (FoIP) T.38 (MP-118 only) PSTN Survivab ...
  5. questionMicrosoft Exchange 2013 Integration with MaxCS 7.5
    This document describes how to integrate Microsoft Exchange 2013 with MaxCS Release 7.5. Before you begin the steps in this document, review Chapter 28 in the MaxCS ACM 7.5 Administration Manual. You will need to refer to that chapter for MaxCS configuration steps and other details that are no ...
  6. questionPolycom VVX User Guide for MaxCS 7.5
    Updated 3/19/2015 - Steps to perform a blind transfer. This guide shows users of Polycom VVX model IP phones how to use the phones with MAXCS Release 7.5. It describes how to perform most common tasks, such as placing calls, answering calls, putting calls on hold, transferring calls, starting co ...
  7. questionAudioCodes MP-202 Configuration for MaxCS 7.5 - AltiGen SIP Trunks
    Updated February 11, 2015. If you are configuring an MP-202 device for Release 7.0 on AltiGen SIP trunks, refer to Article 1165. If you are configuring an MP-202 device for Release 7.0 on Workspace SIP Trunks, refer to Article #1108. If you are configuring an MP-202 device for Release 7.5 on a ...
  8. questionPolycom SoundPoint User Guide for MAXCS 7.5
    Updated 3/19/2015 - Steps to perform a blind transfer. This guide shows users of Polycom SoundPoint model IP phones how to use the phones with MAXCS Release 7.5. It describes how to perform most common tasks, such as placing calls, answering calls, putting calls on hold, transferring calls, star ...
  9. questionSalesforce Connector Configuration Guide for MaxACD 7.1
    This guide is provided for administrators who are configuring AltiGen Communication’s MaxACD 7.1 to work with Salesforce.com. The instructions cover: How administrators configure the Salesforce Connector How agents enable the Salesforce pop-up in MaxAgent. Note that the MaxGroups featur ...
  10. questionPolycom IP Phone Configuration Guide MaxCS 7.0.1
    Updated 6/18/14: Digitmap sequence now includes 911 and comma for 2nd dial tone. This document provides configuration details for Polycom VVX, SoundPoint, and SoundStation IP phones and lists the limitations of using the Polycom IP phones with AltiGen’s MaxCS 7.0 system. This document app ...
  11. questionTelePacific SIP Trunk Configuration for MaxCS 7.5
    Updated 4/13: Clear the "Enable SIP OPTIONS" checkbox. This document describes how to configure TelePacific SIP Trunks for use with MaxCS Release 7.5. You will follow this general process: Create a new codec profile. Create a new SIP Trunk profile. Configure channels. Configure in-bound rout ...
  12. questionAudioCodes MP-11x/MP-124 Configuration for MAXCS 8.0
    Updated 6/28/2016. For instructions on setting up the gateway device's firewall, refer to Article 1242. This guide describes how to configure FXS, FXO, FoIP, PSTN Survivability (SAS), Centrex support, and TLS support for MAXCS 8.0 deployments using an AudioCodes MP-11x or MP-124 gateway.
  13. questionIPSec VPN Configuration Form for MaxCS Private Cloud
    For MaxCS Private Cloud systems, it is possible to provide an IPsec Tunnel for the purpose of running VoIP domain between a customer's premise based systems. Note that this is the only purpose for which a VPN connection to the MaxCS server is supported.
  14. questionValcom Paging Gateway Configuration Guide for MaxCS 8.0
    This guide explains how to configure the Valcom VIP-801A Paging Gateway to work with MaxCS Release 8.0. The VIP-801A Networked Page Zone Extender enables voice access to one zone of one-way paging over an IP based LAN/WAN. This allows page zone extension anywhere on the network.
  15. questionConfiguring Survivability with AudioCodes Gateways for MaxCS 7.0
    This guide explains how to configure local PSTN survivability in an on-premise site or a remote branch office, so that when an Internet outage occurs, IP phone users can still make outbound calls through a local PSTN trunk via an AudioCodes gateway’s FXO ports. The examples in this guid ...
  16. questionAudioCodes Mediant Gateway PRI / TLS Configuration for MAXCS 7.5 Patch 1
    For instructions on configuring a Mediant Gateway for T1 CAS Centrex, review article 1185. This document describes how to configure an AudioCodes Mediant gateway for PRI / TLS for MaxCS Release 7.5 Patch 1.
  17. questionAudioCodes MP-11x/MP-124 Configuration for MAXCS 7.5 Patch 1
    This article is for MaxCS Release 7.5 Patch 1. If you are running an earlier version of MaxCS 7.5, refer to Article #1144. This guide explains how to configure the following features for an AudioCodes MP-114, MP-118, or MP-124 device for FXS (Analog) support, FXO, Fax-over IP (FoIP) T.38 (MP-118 ...
  18. questionSalesforce Integration Guide for MaxCS 8.5.1
    Updated May 20, 2019 Salesforce provides an OpenCTI toolkit to integrate its accounts with telephony systems. A softphone is created in a web browser for agents to handle calls. When calls come in, the Salesforce Connector retrieves the IVR data and looks for an ID match in the customer databas ...
  19. questionPolycom VVX Hot-dial Configuration
    This article explains how to configure a Polycom VVX phone to automatically call a number, extension, or SIP URI when the handset is picked up or the speaker button is pressed. The phone must first be provisioned and logged into a MaxCS server or Skype For Business service. Determine the IP ad ...
  20. questionPolycom UC Version and Supported BTOE Version
    This article describes the supported BTOE (Better Together over Ethernet) versions for Polycom firmware. Firmware BTOE 2.3.0 BTOE 3.7.0 BTOE 3.7.5 BTOE 3.8.0 BTOE 3.9.0 5.6.3 Auto Pairing Manual Pairing Auto Pairing Auto Pairing Not Supported Not Supported 5.7.4 Auto Pairing Auto Pairing ...