Windows Performance Monitor (perfmon) is a tool to assist that monitors several services and provides important information after a server reboots or encounters a service problem. AltiGen's perfmon profile can be installed in the following manner:

1. Download, and unzip the perfmon profile .htm file to the altigen server.
2. Go to Control Panel -> Administrative tools ->Performance.
3. Expand Performance Logs and Alerts.
   
   
4. Highlight Counter Logs.
   
   
5. Browse to the Altigen.HTM file you saved to the customer desktop.
   
   
6. Click Open.
7. Input a file name. Altigen is used in this example.
   
   
8. Highlight Altigen in the screen on the right.
   
   
9. Right-click and select Start.

Await next problem occurance. When the failure occurs, document the date and time. Run the Tracecollector.exe, and copy the Altigen.HTM file located at C:\Perfmon into the collected trace .zip file and upload to the ftp site, and update your case to let the assigned Technical Support engineer know that the information is available.