Using Windows Performance Monitor

Windows Performance Monitor (perfmon) is a tool to assist that monitors several services and provides important information after a server reboots or encounters a service problem. AltiGen's perfmon profile can be installed in the following manner:

  1. Download, and unzip the perfmon profile .htm file to the altigen server.
  2. Go to Control Panel -> Administrative tools ->Performance.
  3. Expand Performance Logs and Alerts.

  4. Highlight Counter Logs.

  5. Browse to the Altigen.HTM file you saved to the customer desktop.

  6. Click Open.
  7. Input a file name. Altigen is used in this example.

  8. Highlight Altigen in the screen on the right.

  9. Right-click and select Start.

Await next problem occurance. When the failure occurs, document the date and time. Run the Tracecollector.exe, and copy the Altigen.HTM file located at C:\Perfmon into the collected trace .zip file and upload to the ftp site, and update your case to let the assigned Technical Support engineer know that the information is available.


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Last Updated
17th of February, 2017

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