AltiGen Password Change Utility

The AltiPassword change utility (C:\AltiServ\Exe\AltiPwdChange.exe) can be used to change all AltiGen service accounts to run as a new user account or change the password for the current account accessing all AltiGen services at the same time. This can save time when services won't start because of an incorrect user account, if service password is expired, or to change the service account to a domain account (such as when configuring Exchange Integration).

The AltiPwdChange.exe utility attempts to modify login information for the following services on the server where AltiServ runs:

AltiGen AutoUpgrade Service

AltiGen Backup / Restore Service

AltiGen Centralize Call Recording FTP Uploader Service

AltiGen CTProxy Service

AltiGen External Features Server

AltiGen Internal Logger Service

AltiGen IP Phone Server

AltiGen Keep Up Service

Altigen LDAP server

AltiGen Switch Gateway Server

AltiGen Switching Service COM Server

AltiGen VM AltiView Service

AltiGen VM Exchange Integration Service

AltiGen VM Message Service

AltiGen VM POP3 Service

AltiGen VM Postman Service

AltGen VM Service for SMTP Server

AltiGen JService Loader

AltiGen External Logger Service

AltiGen Internal Logger Service

AltigGen Mobile Phone Service



This utility has three fields: The Account field, the Password field and the Confirm Password field. By default the Account field will be populated with the current User name accessing the AltiGen services. Its format is domain\account.

To change only the password for the existing user account:

  1. Leave the Account field as it is.
  2. Leave the box next to the Account field unchecked.
  3. Enter new password into the Password field.
  4. Enter the new password into the Confirm Password field.
  5. Click the Change Password button.

change password.png

To change BOTH the user account AND the password:

  1. Check the box next to the Account field
  2. Edit Account field and add the new account name using this format"domain\account".
  3. Enter new password into the Password field
  4. Enter the new password into the Confirm Password field.
  5. Click the Change Account button

change account name.png


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Last Updated
17th of February, 2017

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