MaxCS 8.0 New Features Guide

This guide describes the new features that have been added to MAXCS since Release 7.5.

The Polycom enhancements are covered in the MaxCS 8.0 Polycom Configuration Guide.

Technology Enhancements

o   HMCP Load Balancing - The HMCP system has been optimized to perform load balancing on a multi-core system, to enhance performance. 

o   Security Enhancement - The new Java Service Manager can connect only to the local system. In addition, earlier versions of the MAXCS AltiGen Java Service Manager will not be able to connect to the MaxCS 8.0 AltiGen Java Service loader. This change makes the system more secure.

o   SIP Groups – This feature streamlines SIP registration configuration; SIP servers are now organized within SIP groups. You can include up to four SIP servers in each SIP group, and can prioritize their use within the group.

o   Callback from Queue – You can now offer callers the choice of receiving a return call instead of remaining in the call queue. This customizable feature lets you control various thresholds that can trigger the callback offer.  For example, you can offer the callback option only to callers whose wait times exceed a set number of minutes. Or you can offer the callback option only to callers who are beyond a certain position in the call queue. 

o   Free Format – This feature lets you insert delays and/or to send out additional DTMF digits when forwarding calls to an extension, a hunt group, a workgroup, or an outside number. This option is located on the PBX > Extension Configuration Answering tab. 

o   Expanded SIP trunk support – Two new SIP Trunk options, Custom P-Asserted Identity and Diversion, have been added to the SIP Trunk Profile parameters to support Verizon Caller ID. Custom P-Asserted Identity allows you to insert a header into the SIP packet. 

o   SIP Trunk Release Link Tie (SIP Refer) - This feature is implemented to support various AudioCodes devices.  It instructs the SIP Trunk provider to release both the inbound and the outbound legs of a transferred call once the transfer has been completed. Refer to the configuration guide for your AudioCodes model for full instructions.  Note that not all PBX or services providers support SIP Refer or release link tie.

o   SIP Trunk TLS Support – This feature is implemented to support SIP Trunks and connectivity to AudioCodes gateways.  For full details, refer to the appropriate SIP Trunk Configuration guide in the AltiGen Knowledgebase.

o   IPTalk Redirect This feature allows users to redirect a client application to the alternate server if the client loses its connection to the main server. 

o   SIP Delayed Offer Support – MaxCS now supports SIP Delay Offer on incoming SIP calls. 



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Last Updated
8th of July, 2019

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