Reimaging an AltiGen Server

Reimaging an AltiGen Server

Reimaging an AltiGen Server
Date:                   September 20, 2008
Subject:               How to reimage current Office and MAX AltiGen Telephony Servers
Distribution:        All Dealers
Doc Type:           Tech Note
Release:             N/A
Scope:                N/A
Application:        AltiWare
Hardware:           N/A
Keywords:           Reimage, Restore, Reload, Backup, Recovery, Images, Utility
Obsolete:             No

Reimaging an AltiGen Server

1) Make sure everything is available for the reimage and check to make sure that the CD-ROM drive is in working condition. Please read this entire article before starting.

The CD’s should be labeled, “Recovery CD” and includes the OS, AltiWare and drivers. All office servers will require a copy of Symantec’s Norton Ghost 2003; Max systems do not have this requirement.

2) Make a complete backup of AltiWare and any other data that should be saved. Store it on a network share or USB thumb drive. All data currently on the system will be deleted!

Use the AltiWare Backup and Restore Utility, you can perform a manual backup if for some reason you can't run the utility. Manual Backup instructions can be found at the end of this document.

The Backup and Restore Utility can either be found from within AltiAdmin/MaxAdmin (Services->Utilities->System Data Management OR from Start->Programs->AltiWare/Max Communications Server->Utilities.


**Make sure to MANUALLY copy the c:\altidb directory so you don't lose call records as this directory is not included as a component in the AltiGen Backup and Restore utility.

3) Record the system’s current network information so the system can rejoin the network once the reimage is done. Network information is found under Control Panel->Network Connections.


4) Check current version information for AltiWare and the OS as you will need this information later in order to restore the correct version of AltiWare and the OS service pack.

5) Reimage process:

For Office servers:
1. Insert the 1st CD
2. Reboot the server.
3. Insert the CD labeled “ghost.exe” into the CD-ROM.
4. Type “D:” (where “ ” is the path and executable file name), and press enter.
5. Type “Ghost” and press enter
6. Ghost will launch (press “OK” if prompted).
7. Re-Insert the CD labeled “System Recovery Image (1 of 3)” into the CD-ROM.
8. Select “Local -> Disk -> From Image.”
9. Locate the .GHO file on the CD-ROM drive and click on the .GHO file.
10. Click OK/YES on the following screens to begin the cloning of the Alti-Office image on the CD-ROM to your hard drive.
11. When prompted, insert the CD labeled “System Recovery Image (2 of 3)” to finish the cloning operation.
12. When prompted, insert the CD labeled “System Recovery Image (3 of 3)” to finish the cloning operation.
13. Remove the CD from the CD-ROM drive and reboot your system after the cloning has completed.

For Max1000 servers:
1. Insert the 1st CD
2. Reboot the server.
3. Choose option 1, “Restore MAX image to Hard Disk”
4. Follow the onscreen instructions

6) After the reimage, configure the network settings with the information saved in step 3 and apply the same AltiWare update that was on the system previously.

7) Also apply the same Windows Service Pack to the OS as was on the system previously (if necessary). Go to to apply any other patches.

8) After all that is done, reboot, then restore the configuration (don't forget to restore the altidbfolder) and make inbound/outbound test calls and confirm client software can connect.

Manual Backup:

Directories to be copied:
System Configuration files:
Extension Messages, Custom Phrases, and MOH:
SP Configuration files:
CDR records:


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5th of April, 2010

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