Migration to MaxCS Cloud [Article]
Updated 1/22/2020 Updated 9/14/2015, added new step 3.
- MaxCS Cloud Assessment Tools [Article]
Updated 12/5/2019: Moved this article to
- TelePacific SIP Trunk Configuration for MaxCS 7.5 [Article]
Updated 4/13: Clear the "Enable SIP OPTIONS" checkbox. This document describes how to configure TelePacific SIP Trunks for use with MaxCS Release 7.5. &nb
- MaxCS Hardware Trade-in Program [Article]
To assist our customers in transitioning from their Windows XP or Windows Server 2003 platforms to current AltiGen solutions, we’ve introduced a new MaxCS Hardware Trade-In Program
- IPSec VPN Configuration Form for MaxCS Private Cloud [Article]
For MaxCS Private Cloud systems, it is possible to provide an IPsec Tunnel for the purpose of running VoIP domain between a customer's premise based systems. Note that this is th
- MaxCS 8.5.1 Unified Communications Deployment Guide [Article]
This document is provided for AltiGen Partners who will be deploying AltiGen’s hosted Skype for Business service for a customer with MAXCS Release 8.5 Update 1.
- MaxCS Private Cloud Site Survey for Voice [Article]
Prior to ordering a MaxCS Private Cloud service for a customer, both the Voice Survey and the Data Survey must be completed. This ensures that the customer's environment is suitable for the Cloud Serv...
- MaxCS Private Cloud Site Survey for Data [Article]
Prior to ordering a MaxCS Private Cloud service for a customer, both the Voice Survey and the Data Survey must be completed. This ensures that the customer's environment is suitable for the Cloud Serv...
- MaxCS 8.5 Unified Communications Deployment Guide [Article]
Updated 7/2018 - correction in the "Configure MaxCS" procedures Updated 8/25/2017 - typo Updated 4/28/17 --corrected name of codec profile Th
- License bundles in MaxCS Cloud [Article]
Updated 5/16/18: Base Server license includes Enterprise Manager license; PBX User bundle includes Exchange Integration license Updated 8/15/16: Added licenses to the Agen
- MaxCS Private Cloud Servers Windows Update Policy [Article]
It is the goal of AltiGen Communication’s Cloud Operations group to make sure that software running on hosted servers is kept properly up to date. This includes both the MaxCS software, as we
- Polycom Skype for Business Provisioning Guide [Article]
Updated 11/2017
This guide explains the configuration steps required to set up Polycom VVX model phones for use with AltiGen’s hosted Skype for
- Confirming installation of MS17-010 patches KB4012213 / KB4012216 (WannaCry fix) [Article]
This article provides instructions on how to make sure that the fix for the WannaCry ransomeware exploit has been installed. From the Windows Updates dialog, check to see if either "Mar
- AltiGen SIP Trunk Account PIN Protection [Article]
To prevent undesirable "port-out" (slamming) of DIDs on AltiGen SIP Trunks, we have added a "PIN Protection" feature to our ordering po
- AltiGen SIP Trunk FAQ [Article]
Frequently asked questions regarding AltiGen Communications, Inc.'s SIP trunks.
This article aims to provide answers to frequently asked questions regarding the SIP trunking service sold b
- MaxCS Cloud Service AltiGen SIP Trunk Configuration [Article]
...pdated 4/22/2015. Related articles:
Cloud Migration Guidelines - Article 1172
Configuring SIP Trunks for SIP-Trunk-Only orders -
- E911 DID Testing with AltiGen SIP Trunks [Article]
When calls to 911 are sent over AltiGen SIP Trunking with a transmitted caller ID that is not configured to have E911 service, the call will route to a generic 911 answering service. This will still
- AltiGen SIPTrunking E911 - Overview and Best practices [Article]
AltiGen SIP Trunking customers can purchase E911 for DIDs on their SIP Trunks. This service correlates an address (specified in AltiGen ordering portal) to a purchased DID number for a low monthly
- SoTel SIP Trunk Configuration for MaxCS 7.5 [Article]
This article is provided for Partners who are configuring SoTel SIP Trunks for their customers for MaxCS Release 7.5. You will following this general process to configure the SIP T
- AlitGen MaxCS Private Cloud – Windows Update Guide [Article]
This guide provides details on the options AltiGen Partners have for installing Windows Updates on their Customer’s MaxCS Private Cloud servers. The pur
