- Polycom VVX Hot-dial Configuration [Article]
This article explains how to configure a Polycom VVX phone to automatically call a number, extension, or SIP URI when the handset is picked up or the speaker button is pressed.
The phone mus
- Polycom UC Version and Supported BTOE Version [Article]
This article describes the supported BTOE (Better Together over Ethernet) versions for Polycom firmware.
- Polycom IP Phone Configuration Guide MaxCS 8.5.1 [Article]
Updated 1/2019 - added VVX 201 support Updated 11/2018 - operational limitations, default transfer mode Updated 8/2018 - added note about Windows 2008 support
- Polycom VVX User Guide for MaxCS 8.5.1 [Article]
Updated 11/2018 - transfer options This guide shows users of Polycom VVX model IP phones how to use the phones with MAXCS Release 8.5.1. It describe
- Polycom SoundPoint User Guide for MAXCS 8.5.1 [Article]
This guide shows users of Polycom SoundPoint model IP pho
- MaxCS 7.0 Update 1 ACM Manual [Article]
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque aliquet laoreet quam quis pellentesque. Morbi eu tristique urna. Sed in imperdiet lectus. Etiam mi tellus, porta id pellentesque
- MaxACD 7.0 SDK API Reference [Article]
This document describes the supported API for MaxACD Release 7.0. For your convenience, both a PDF file and a compiled .CHM Help file are provided. In order to view the Help file properly, we rec
- AltiGen Web API Guide [Article]
Please refer to article 1264 in the Knowledgebase for the MaxACD 7.0 SDK API Reference. This document is provided for AltiGen Certified Partners
- Microsoft Exchange Integration with MaxACD 7.0 Update 1 [Article]
Updated 6/2018 - revised steps for impersonation service account Updated 4/2018 - new, optional, section shows how to restrict the scope of the impersonation service accou
- Field Alert #332 - Polycom Firmware 5.5.1 Support [Article]
MaxCS 8.0 and 8.5 now support Polycom firmware 5.5.1 Rev Q for VVX model phones. This document provides steps for upgrading firmware for Polycom phones that have already been deployed. It also inc
- Polycom Skype for Business Provisioning Guide [Article]
Updated 11/2017
This guide explains the configuration steps required to set up Polycom VVX model phones for use with AltiGen’s hosted Skype for
- Salesforce Connector Configuration Guide for MaxCS 7.5 [Article]
Updated 9/25/14 for Release 7.5. This document is provided for administrators who are configuring the MaxCS Connector to work with Salesforce.com. It cove
- Salesforce Connector Configuration Guide for MaxACD 7.0 [Article]
This guide is provided for administrators who are configuring AltiGen Communication’s MaxACD 7.0 to work with Salesforce.com. The instructions cover:
How administrators configur
- Polycom IP Phone Configuration Guide MaxCS 8.5 [Article]
Updated September 12, 2017 - E911 Support section Updated June 27, 2017 - Polycom paging section Updated April 13, 2017 - E911 Support section
- Polycom IP Phone Configuration Guide MaxCS 8.0 [Article]
Updated 12/5/2016; Workgroup Status Display feature is not supported for Polycom phones. Updated 4/4/2016, corrected firmware version for SoundPoint 7000 model. Added warn
- Bria Application Note for MaxCS 6.7 [Article]
Note: The Bria softphone will not work on MaxCS 6.7.0.205 without the addition of a software patch.
- Valcom Paging Gateway Configuration Guide for MaxCS 8.5 [Article]
This guide explains how to configure the Valcom VIP-801A Paging Gateway to work with MaxCS Release 8.5.
The VIP-801A Networked Page Zone Extender enables voice access to one zone of one-way pag
- Salesforce Connector Configuration Guide for MaxCS 8.5 [Article]
This guide is provided for administrators who are configuring AltiGen Communication’s MaxCS 8.5 on premise to work with Salesforce.com. The instructions cover:
How administ
- Polycom Location-Based E911 Configuration Guide [Article]
This document describes how to configure Location-based E911 for Polycom extensions. These instructions apply to MaxCS Release 8.0 and Releas 8.5. This guide explains how to configure Location
- ADTRAN Total Access 900 Series Configuration for MAXCS Release 7.5 Update 1 and ... [Article]
Updated 11/23/2016. These application notes are provided for administrators who are configuring an ADTRAN Total Access 900 series gateway as a TI/PRI t