AudioCodes Mediant Gateway T1 / Centrex Configuration for MaxCS 8.0 [Article]
This guide describes how to configure T1 Centrex support for MAXCS 8.0 deployments using an AudioCodes Mediant series gateway.
For instructions on setting up the gat
- Polycom Firmware 5.5.1.15937Q on Server [Article]
As we transition to supporting the newest firmware for our ACM systems for Polycom, there is a workaround solution that you can do to your system to allow you to utilize the upgrade option from the
- Confirming installation of MS17-010 patches KB4012213 / KB4012216 (WannaCry fix) [Article]
This article provides instructions on how to make sure that the fix for the WannaCry ransomeware exploit has been installed. From the Windows Updates dialog, check to see if either "Mar
- Polycom IP Phone Configuration Guide MaxCS 8.0 [Article]
Updated 12/5/2016; Workgroup Status Display feature is not supported for Polycom phones. Updated 4/4/2016, corrected firmware version for SoundPoint 7000 model. Added warn
Polycom Configuration Guide.pdf [Attachment in Polycom IP Phone Configuration Guide MaxCS 8.0]
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- MaxMobile Troubleshooting Guide [Article]
MaxMobile Troubleshooting Tips
This document will discuss common troubleshooting steps for the MaxMobile smartphon
- AltiGen Network Port Summary [Article]
Below is a list of network ports used by AltiGen MaxCommunication server. Some of the ports listed are obsoleted or depracated. Note that this should not be intepreted as a list of ports
- Field Alert #278 RAID swap instructions for 3G chassis [Article]
The 3G series server chassis use the Accusys 76200 RAID assembly. Proper procedure needs to be followed if drives are being moved from one system and plugged in to another system. Failure to follow
- AppNote: MaxInSight [Article]
What: AltiGen MaxInSight is a workgroup performance application. It provides call center managers and agents with the ability to track workgroup status and per
- AppNote: MaxSupervisor [Article]
What is it? MaxSupervisor is PC desktop software that runs with the MAX Communication Server (MAXCS) ACC and MAXCS ACM systems. Using MaxSupervisor,
- Support Interaction [Article]
AltiGen’s Technical Support Operations (TSO) group is the primary point of contact for technical issue resolution. Our staff has over 30 years of combined experience with AltiGen
- Using Netcat to Troubleshoot IP Connections [Article]
Using Netcat to Troubleshoot IP Connections
- IPTalk Troubleshooting Guide [Article]
- IP Phone Firmware [Article]
Determining the installed firmware version:
The current version of firmware installed on the phone can be determined at the phone itself by hitting th
- AppNote: Voice Recording Manager (VRM) [Article]
What is it? VRManager enables calls recorded on a MAXCS server via Centralized Recording, to be converted to WAV format and indexed on a seperate server. The
- 3G-R3 and 3G-R4 RAID Assembly Details [Article]
The ALTI-OFFICE-3GR3 and ALTI-OFFICE-3GR5 servers use an Accusys ACS-76200 RAID assembly. RAID1 is configured, with a third drive installed as a hot spare. The drives are 250GB 3.5" Seagate, 7200RPM. ...
- Valcom Paging Gateway Configuration Guide for MaxCS 8.5 [Article]
This guide explains how to configure the Valcom VIP-801A Paging Gateway to work with MaxCS Release 8.5.
The VIP-801A Networked Page Zone Extender enables voice access to one zone of one-way pag
- Valcom-Configuration.pdf [Attachment in Valcom Paging Gateway Configuration Guide for MaxCS 8.5]
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- Salesforce Connector Configuration Guide for MaxCS 8.5 [Article]
This guide is provided for administrators who are configuring AltiGen Communication’s MaxCS 8.5 on premise to work with Salesforce.com. The instructions cover:
How administ
- Salesforce Connector Configuration.pdf [Attachment in Salesforce Connector Configuration Guide for MaxCS 8.5]
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