MaxCS 8.5 Softswitch Deployment Guide [Article]
This document is provided for AltiGen partners who will be performing a fresh installation of MAX Com
- Polycom Location-Based E911 Configuration Guide [Article]
This document describes how to configure Location-based E911 for Polycom extensions. These instructions apply to MaxCS Release 8.0 and Releas 8.5. This guide explains how to configure Location
Polycom-Location-Based-E911-Configuration Guide.pdf [Attachment in Polycom Location-Based E911 Configuration Guide]
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- ADTRAN Total Access 900 Series Configuration for MAXCS Release 7.5 Update 1 and ... [Article]
Updated 11/23/2016. These application notes are provided for administrators who are configuring an ADTRAN Total Access 900 series gateway as a TI/PRI t
- VoIP NAT Test Tool Configuration [Article]
10/2016: This article is outdated. Refer to article 1167 for instructions. Click here to open that article.
- Reboot A MaxCS Private Cloud Server [Article]
Overview
The need of rebooting a Windows server is normally limited to Windows Updates and certain software installation processes. Windows Updates will prompt for a reboot as part o
- ADTRAN 644 NetVanta Configuration for MaxCS 8.0 [Article]
This article describes how to configure an ADTRAN 644 gateway as a T1 PRI trunk to MaxCS Release 8.0. During these instructions, you will edit a default configuration file that has been provide
- Valcom-Configuration.pdf [Attachment in Valcom Paging Gateway Configuration Guide for MaxCS 8.0]
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- AltiGen SIP Trunk Account PIN Protection [Article]
To prevent undesirable "port-out" (slamming) of DIDs on AltiGen SIP Trunks, we have added a "PIN Protection" feature to our ordering po
- MaxCS Gateway Product Matrix [Article]
Updated 4/20/2016: New article #1216 for ADTRAN Total Access 900 series c
- Resetting the Password on ADTRAN NetVanta and Total Access Devices [Article]
This article explains how to reset the password on your ADTRAN device. This procedure will take your ADTRAN device out of service. However, you will not lose any configuration that has been wr
- AltiGen SIP Trunk FAQ [Article]
Frequently asked questions regarding AltiGen Communications, Inc.'s SIP trunks.
This article aims to provide answers to frequently asked questions regarding the SIP trunking service sold b
- MaxCS Cloud Service AltiGen SIP Trunk Configuration [Article]
Updated 4/22/2015. Related articles:
Cloud Migration Guidelines - Article 1172
Configuring SIP Trunks for SIP-Trunk-Only orders -
- E911 DID Testing with AltiGen SIP Trunks [Article]
When calls to 911 are sent over AltiGen SIP Trunking with a transmitted caller ID that is not configured to have E911 service, the call will route to a generic 911 answering service. This will still
- AltiGen SIPTrunking E911 - Overview and Best practices [Article]
AltiGen SIP Trunking customers can purchase E911 for DIDs on their SIP Trunks. This service correlates an address (specified in AltiGen ordering portal) to a purchased DID number for a low monthly
- SCCM-Remote-Installation.pdf [Attachment in MaxACD 7.0 SCCM Remote Client Deployment Guide]
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- MaxACD 6.5.8 Deployment Guide [Article]
Updated 3/14/2016 to address Windows 2012 R2 sever installation with updated KEYLOK. This guide introduces AltiGen's Call Center product, MaxACD, which
- SighMax Configuration for MaxCS 7.0 Update 1 [Article]
This document applies to MAXCS 7.0 Update 1. The SightMax Configuration Guide for MAXCS 7.5 is Article #1158
- SightMax Configuration for MaxCS 8.0 [Article]
SightMax is a third-party Live Chat (Instant Messaging) platform provided by SmartMax Software. In MaxCS, AltiGen has added the ability to integrate with the SightMax Enterprise Edition softwa
- SightMax Configuration for MaxCS 7.5 [Article]
SightMax is a third-party Live Chat platform provided by SmartMax Softw
