OS Matrix [Article]
2000 32bit
- Class 2 PoE Modules [Article]
Class 2 PoE Modules
Now Shipping Class
- Netfilter and NIC settings on Max5000 [Article]
The AltiGen Netfilter is what is responsible for assigning DiffServ/ToS and 802.1p QoS data to the voice packets from the server.
AltiGen's QA department has found that enabling the AltiGen
- TCP Port 69 - TFTP [Article]
TCP port 69 is used for TFTP (Trivial File Transfer Protocol). AltiGen IP phones use this protocol to download firmware updates from a TFTP server. AltiGen provides a lightweight TFTP se
- Trunk Board Troubleshooting [Article]
Trunk Board Troubleshooting
- Extension Board Troubleshooting [Article]
Introduction:
This guide covers troubleshooting steps for AltiGen extension boards. Refer to the
- Remote IP Phone Quick Start Guide [Article]
Introduction: Setting up remote IP phones is fairly straightforward, but not all of the configuration is intuitive. This document should be sufficient to get remote IP phone
- Manual Switch Over instructions [Article]
September 2010
Introduction
The Manual Switch Over feature is primarily used for administrators when the Primary server has swi
- Max1000 [Article]
The attached Max1000 Quick Installation Guide provides information on the following:
* embedded DSPs * access board slots * available boards * equipment and accessories requi
MAX1000 Quick Install Guide.pdf [Attachment in Max1000]
Slide 1 Introduction System Mounting Options The MAX1000 IP PBX is an all-in-one communication system embedded The MAX1000 is a 19\" rack mountable 2U chassis. It also can be placed with the followi
- Manually Copying OCR Data From One System to Another [Article]
Manually Copying OCR Data From One System to Another
Disclaimer: The supported method of adding OCR table entries is still to enter them individually in Admin. This doc
- Using the AltiGen Board Test Tool [Article]
Introduction
The AltiGen Board Test tool (formerly AltiGen Triton Test Tool) is a software application that can be utilized to test memory, DSP, performance of AltiGen Max, Triton, and Pro
- Skill Based Routing [Article]
Introduction
Both MaxACD and MaxCS ACM allow for workgroup skill based routing. This feature allows for configuration of a single workgroup that can be used to route callers to age
- Using Advanced Call Router with SQL [Article]
Introduction
AltiGen's Advanced Call Router (ACR) is an add on application that can be used to provide a higher level of granularity for inbound call routing than standard DNIS and
- AltiGen SIP-Trunk Configuration for EToneConnect [Article]
- T1-E1-PRI [Article]
A T1 circuit is a dedicated circuit and is always composed of two parts: the local loop and the carrier circuit. The local loop is physically provided by the local telephone company and the carrier
- System Key is not detected [Article]
Issue: System key is not detected.
- Voice Mail Troubleshooting Guide [Article]
Below are some common problems associated with voicemail and things to check:
A) Voicemail not being delivered
Check AV/fil
- Aastra IP Phone Configuration Guide [Article]
Introduction
Aastra IP phones 6753i, 6755i, 6757i, 6757i-CT, and 6731i have been tested with MAXCS and certified by AltiGen as third-party IP phones for MAXCS Release 6.5 and above. This
- Extension-Based Outgoing Trunk Grouping [Article]
Extension Based Outgoing Trun
