IP Phone Firmware [Article]
Determining the installed firmware version:
The current version of firmware installed on the phone can be determined at the phone itself by hitting th
- 3G-R3 and 3G-R4 RAID Assembly Details [Article]
The ALTI-OFFICE-3GR3 and ALTI-OFFICE-3GR5 servers use an Accusys ACS-76200 RAID assembly. RAID1 is configured, with a third drive installed as a hot spare. The drives are 250GB 3.5" Seagate, 7200RPM. ...
- Valcom Paging Gateway Configuration Guide for MaxCS 8.5 [Article]
This guide explains how to configure the Valcom VIP-801A Paging Gateway to work with MaxCS Release 8.5.
The VIP-801A Networked Page Zone Extender enables voice access to one zone of one-way pag
Valcom-Configuration.pdf [Attachment in Valcom Paging Gateway Configuration Guide for MaxCS 8.5]
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- Salesforce Connector Configuration Guide for MaxCS 8.5 [Article]
This guide is provided for administrators who are configuring AltiGen Communication’s MaxCS 8.5 on premise to work with Salesforce.com. The instructions cover:
How administ
- Salesforce Connector Configuration.pdf [Attachment in Salesforce Connector Configuration Guide for MaxCS 8.5]
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- Polycom Location-Based E911 Configuration Guide [Article]
...configure Location-based E911 for Polycom extensions. These instructions apply to MaxCS Release 8.0 and Releas 8.5. This guide explains how to configure Location
- Polycom-Location-Based-E911-Configuration Guide.pdf [Attachment in Polycom Location-Based E911 Configuration Guide]
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- ADTRAN Total Access 900 Series Configuration for MAXCS Release 7.5 Update 1 and ... [Article]
Updated 11/23/2016. These application notes are provided for administrators who are configuring an ADTRAN Total Access 900 series gateway as a TI/PRI t
- VoIP NAT Test Tool Configuration [Article]
10/2016: This article is outdated. Refer to article 1167 for instructions. Click here to open that article.
- ADTRAN 644 NetVanta Configuration for MaxCS 8.0 [Article]
... gateway as a T1 PRI trunk to MaxCS Release 8.0. During these instructions, you will edit a default configuration file that has been provide
- Valcom-Configuration.pdf [Attachment in Valcom Paging Gateway Configuration Guide for MaxCS 8.0]
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- AltiGen SIP Trunk Account PIN Protection [Article]
To prevent undesirable "port-out" (slamming) of DIDs on AltiGen SIP Trunks, we have added a "PIN Protection" feature to our ordering po
- MaxCS Gateway Product Matrix [Article]
Updated 4/20/2016: New article #1216 for ADTRAN Total Access 900 series c
- Resetting the Password on ADTRAN NetVanta and Total Access Devices [Article]
...device. This procedure will take your ADTRAN device out of service. However, you will not lose any configuration that has been wr
- AltiGen SIP Trunk FAQ [Article]
Frequently asked questions regarding AltiGen Communications, Inc.'s SIP trunks.
This article aims to provide answers to frequently asked questions regarding the SIP trunking service sold b
- MaxCS Cloud Service AltiGen SIP Trunk Configuration [Article]
Updated 4/22/2015. Related articles:
Cloud Migration Guidelines - Article 1172
Configuring SIP Trunks for SIP-Trunk-Only orders -
- E911 DID Testing with AltiGen SIP Trunks [Article]
When calls to 911 are sent over AltiGen SIP Trunking with a transmitted caller ID that is not configured to have E911 service, the call will route to a generic 911 answering service. This will still
- AltiGen SIPTrunking E911 - Overview and Best practices [Article]
AltiGen SIP Trunking customers can purchase E911 for DIDs on their SIP Trunks. This service correlates an address (specified in AltiGen ordering portal) to a purchased DID number for a low monthly
- SighMax Configuration for MaxCS 7.0 Update 1 [Article]
This document applies to MAXCS 7.0 Update 1. The SightMax Configuration Guide for MAXCS 7.5 is Article #1158
