TCP Port 69 - TFTP [Article]
TCP port 69 is used for TFTP (Trivial File Transfer Protocol). AltiGen IP phones use this protocol to download firmware updates from a TFTP server. AltiGen provides a lightweight TFTP se
- Remote IP Phone Quick Start Guide [Article]
Introduction: Setting up remote IP phones is fairly straightforward, but not all of the configuration is intuitive. This document should be sufficient to get remote IP phone
- Manual Switch Over instructions [Article]
September 2010
Introduction
The Manual Switch Over feature is primarily used for administrators when the Primary server has swi
- Manually Copying OCR Data From One System to Another [Article]
Manually Copying OCR Data From One System to Another
Disclaimer: The supported method of adding OCR table entries is still to enter them individually in Admin. This doc
- Using the AltiGen Board Test Tool [Article]
... software application that can be utilized to test memory, DSP, performance of AltiGen Max, Triton, and Pro
- Skill Based Routing [Article]
Introduction
Both MaxACD and MaxCS ACM allow for workgroup skill based routing. This feature allo...oup skill based routing. This feature allows for configuration of a single workgroup that can be us...
- Using Advanced Call Router with SQL [Article]
...lication that can be used to provide a higher level of granularity for inbound call routing than standard DNIS and
- AltiGen SIP-Trunk Configuration for EToneConnect [Article]
- T1-E1-PRI [Article]
A T1 circuit is a dedicated circuit and is always composed of two parts: the local loop and the carrier circuit. The local loop is physically provided by the local telephone company and the carrier
- Voice Mail Troubleshooting Guide [Article]
Below are some common problems associated with voicemail and things to check:
A) Voicemail not being delivered
Check AV/fil
- Aastra IP Phone Configuration Guide [Article]
Introduction
Aastra IP phones 6753i, 6755i, 6757i, 6757i-CT, and 6731i have been tested with MAXCS and certified by AltiGen as third-party IP phones for MAXCS Release 6.5 and above. This
- Extension-Based Outgoing Trunk Grouping [Article]
Extension Based Outgoing Trun
- Emergency Number Dialing for Remote IP Phones (Application Note) [Article]
- Dual Network Cards Configuration 5.1 [Article]
- Extension Relocation [Article]
After relocating an extension, the following configurations are replicated from site A to site B:
• First Name
• Last Name
• Password
• Extension
- Field Alert #241 Issues with MultiTech CallFinder Cellular Gateway [Article]
AltiGen has discovered that there are issues in u
- Field Alert #207 Cbeyond certified as SIP-Trunk service provider [Article]
- Field Alert #187 2-digit extensions not supported in AltiWare [Article]
- Field Alert #230 EToneConnect certified as SIP-Trunk service provider [Article]
- IP Phone Group Paging [Article]
IP Phone Grou
