Category » Servers

There were 10 articles found in this category:

1. Replacing Max2000 Hard Drives for Field Alert 270.
   The following is instructions for replacing Max2000 250 G hard drives with 320 G hard drives under Field Alert #270. Both hard drives in the MAX2000 will need to be replaced. This will require a system reimage using new images available below. The original image discs that shipped with the chas ...
2. Dumping Process Memory to a File
   In rare cases, individual process memory dumps are necessary to identify a problem. You can find a tool to dump the altiserv.exe (core switching process) and SPServ.exe (IP phone service) here. This utility should only be used when directed by an Altigen technical support representative based o ...
3. Max1000 and MAX2000 Chassis Details
   Updated 10/21/2014. Hardware specifications (revision A8 for Max1000; revision A9 for Max2000): Max1000 Max2000 Operating system Windows 7 Win2008 Telecom Server CPU Intel D2550 1.8GHz Intel D2550 1.8GHz HDD 1x320 GB SATA 2x500GB SATA RAID1 RAID N/A RAID1 with Hot-Swap Memory 4 ...
4. 3G-R3 and 3G-R4 RAID Assembly Details
   The ALTI-OFFICE-3GR3 and ALTI-OFFICE-3GR5 servers use an Accusys ACS-76200 RAID assembly. RAID1 is configured, with a third drive installed as a hot spare. The drives are 250GB 3.5" Seagate, 7200RPM. All RAID processing is handled in the assembly itself; no separate RAID controller is needed. A ...
5. Promise RAID Controller card
   Issue: Server alarm beeping on an Office 2G-R2 Getting the following errors: The promise raid utilityshows the following in it’s log: # Source Severity Time Description 1 FastTrak TX2300 - Controller 1 Warning 2010/07/06 07:27:52Logical drive "PROMISE LD 1" goes critical 2 FastTrak TX ...
6. RAID Swap Instructions for 3G-R3 and 3G-R4 chassis
   The 3G-R3 and 3G-R4 server chassis use the Accusys 76200 RAID assembly. Proper procedure needs to be followed if drives are being moved from one system and plugged in to another system. Failure to follow this procedure may corrupt the data on the drives, requiring the system be reimaged. In ...
7. Windows Blue Screen
   In rare situations, Windows may crash and display a blue screen with an error message displayed in white text ("blue screen", "blue screen of death" , "BSOD"). This can happen for a variety of reasons, but it usually indicates a problem with a third-party driver or third-party hardware. In most ...
8. Chassis Troubleshooting Guide
   Chassis Troubleshooting Guide Introduction: This document covers the troubleshooting steps for the majority of chassis issues that you are likely to face out in the field. This document covers all of the troubleshooting steps that Technical Support Operations would ask you to complete before ...
9. Reimaging an AltiGen Server
   Reimaging an AltiGen Server Reimaging an AltiGen Server Date: September 20, 2008 Subject: How to reimage current Office and MAX AltiGen Telephony Servers Distribution: All Dealers Doc Type: Tech Note Release: N/A Scope: ...
10. Performance Matrix for MaxCS 6.5
    The attached .pdf provides the performance specs for 6.5 MaxCommunications Server. Included is the Office 3G-R4 chassis.