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Migration instructions, SIP Trunk configuration, site survey forms, assessment tools, and more.

There were 28 articles found in this category:

  1. questionAltiGen SIP Trunk FAQ
    Frequently asked questions regarding AltiGen Communications, Inc.'s SIP trunks. This article aims to provide answers to frequently asked questions regarding the SIP trunking service sold by AltiGen Communications, not information about interoperability with other 3rd party SIP Trunks. Contents ...
  2. questionMaxCS Cloud Service AltiGen SIP Trunk Configuration
    Updated 4/22/2015. Related articles: Cloud Migration Guidelines - Article 1172 Configuring SIP Trunks for SIP-Trunk-Only orders - Article #1170 This guide provides instructions for migrating MaxCS on-premise deployments to MaxCS Private Cloud in for MAXCS 7.5 It includes instructions for migr ...
  3. questionSoTel SIP Trunk Configuration for MaxCS 7.5
    This article is provided for Partners who are configuring SoTel SIP Trunks for their customers for MaxCS Release 7.5. You will following this general process to configure the SIP Trunks: Determine which SoTel SIP Trunk servers to use Change Digit 9 to Route Access Check licenses and SIP trunk ...
  4. questionMigration to MaxCS Cloud
    Updated 9/14/2015, added new step 3. This document describes how to migrate existing MaxCS systems to a Private Cloud service. Migration includes the following components: Database Voicemail messages Phrases Other MaxCS configuration components Migrating from Releases Earlier than Max ...
  5. questionWindows Firewall Exception Guide TFTP Tool
    Purpose: This guide is designed to provide System Administrators with the steps to allow Phone at customer locations to use the TFTPNAT application to receive updates from the MaxCS Private Cloud Environment. Requirements: To use this guide, you must have Administrator level access to the MaxCS ...
  6. questionTelePacific SIP Trunk Configuration for MaxCS 7.5
    Updated 4/13: Clear the "Enable SIP OPTIONS" checkbox. This document describes how to configure TelePacific SIP Trunks for use with MaxCS Release 7.5. You will follow this general process: Create a new codec profile. Create a new SIP Trunk profile. Configure channels. Configure in-bound rout ...
  7. questionMaxCS Hardware Trade-in Program
    To assist our customers in transitioning from their Windows XP or Windows Server 2003 platforms to current AltiGen solutions, we’ve introduced a new MaxCS Hardware Trade-In Programs offering substantial trade-in value for AltiGen Max1000, Max2000 and Office 3G telephony servers, to be appl ...
  8. questionIPSec VPN Configuration Form for MaxCS Private Cloud
    For MaxCS Private Cloud systems, it is possible to provide an IPsec Tunnel for the purpose of running VoIP domain between a customer's premise based systems. Note that this is the only purpose for which a VPN connection to the MaxCS server is supported.
  9. questionMaxCS 8.5.1 Unified Communications Deployment Guide
    This document is provided for AltiGen Partners who will be deploying AltiGen’s hosted Skype for Business service for a customer with MAXCS Release 8.5 Update 1.
  10. questionMaxCS Private Cloud Site Survey for Voice
    Prior to ordering a MaxCS Private Cloud service for a customer, both the Voice Survey and the Data Survey must be completed. This ensures that the customer's environment is suitable for the Cloud Service. The surveys should be completed for each physical location, if the customer is a multi-site ...
  11. questionMaxCS Private Cloud Site Survey for Data
    Prior to ordering a MaxCS Private Cloud service for a customer, both the Voice Survey and the Data Survey must be completed. This ensures that the customer's environment is suitable for the Cloud Service. The surveys should be completed for each physical location, if the customer is a multi-site ...
  12. questionMaxCS Cloud Assessment Tools
    Updated 7/25/2018: New URL for the test tool Updated 1/10/2018: New URL for the VOIP test tool Updated 10/31/2017: New URL for the VOIP test tool Updated 10/21/2016: New for the Skype for Business / MaxUC hosted offerings The attached document describes the various assessment tools that must be ...
  13. questionMaxCS 8.5 Unified Communications Deployment Guide
    Updated 7/2018 - correction in the "Configure MaxCS" procedures Updated 8/25/2017 - typo Updated 4/28/17 --corrected name of codec profile This document is provided for AltiGen Partners who will be deploying AltiGen’s hosted Skype for Business service for a customer with MAXCS Release 8.5 ...
  14. questionLicense bundles in MaxCS Cloud
    Updated 5/16/18: Base Server license includes Enterprise Manager license; PBX User bundle includes Exchange Integration license Updated 8/15/16: Added licenses to the Agent Session license bundle. This article details the licenses that are included in the various MaxCS Private Cloud service lic ...
  15. questionMaxCS Private Cloud Servers Windows Update Policy
    It is the goal of AltiGen Communication’s Cloud Operations group to make sure that software running on hosted servers is kept properly up to date. This includes both the MaxCS software, as well as the underlying Windows operating system itself. Because these updates frequently require a p ...
  16. questionPolycom Skype for Business Provisioning Guide
    Updated 11/2017 This guide explains the configuration steps required to set up Polycom VVX model phones for use with AltiGen’s hosted Skype for Business services. These instructions are designed for a phone with the original factory default settings. If you are unsure whether your phone i ...
  17. questionConfirming installation of MS17-010 patches KB4012213 / KB4012216 (WannaCry fix)
    This article provides instructions on how to make sure that the fix for the WannaCry ransomeware exploit has been installed. From the Windows Updates dialog, check to see if either "March ,2017 Security Only Quality Update for Windows Server 2012 R2 (KB4012213)" or "March, 2017 Security Monthly ...
  18. questionAltiGen SIP Trunk Account PIN Protection
    To prevent undesirable "port-out" (slamming) of DIDs on AltiGen SIP Trunks, we have added a "PIN Protection" feature to our ordering portal. When this feature is set, all DID numbers on the account will be unable to port without this PIN code. The option to set this pin-code is now provided wh ...
  19. questionE911 DID Testing with AltiGen SIP Trunks
    When calls to 911 are sent over AltiGen SIP Trunking with a transmitted caller ID that is not configured to have E911 service, the call will route to a generic 911 answering service. This will still work for emergency dispatch, however a significant fee will be assessed to the customer for each ...
  20. questionAltiGen SIPTrunking E911 - Overview and Best practices
    AltiGen SIP Trunking customers can purchase E911 for DIDs on their SIP Trunks. This service correlates an address (specified in AltiGen ordering portal) to a purchased DID number for a low monthly rate. Each DID purchased can have unique address associated to it, so that even if all users on th ...