When contacting AltiGen’s headquarters for technical support, please note that you will need to enter a Dealer ID to reach the Technical Support Group. You should be prepared to provide your Dealer ID and case number (if available) when calling Tech Support. If you do not know your Dealer ID, contact your AltiGen Inside Sales Representative.

The flow chart here describes the IVR flow:

When you call into AltiGen HQ:

1.  Wait for Operator prompt, then
     press 5 for AltiGen Technical
     Support.

2.  Press 1 for Authorized AltiGen
     Dealers.

3.  IVR will prompt to enter Dealer ID.

4.  IVR will prompt to enter Tech ID.

5.  IVR will ask you if a current case is
     open. Press 1 for YES, press 2 for
     NO.

6.  If YES, IVR will prompt for Case ID.
     If NO (or if inputted Case ID number
     is invalid), call is routed to Tech
    Support workgroup.

If it is an existing case, you will be routed either to the Tech Support Engineer who opened the case (if the engineer does not answer within 5 minutes, the call will be routed to the general Technical Support workgroup), OR to the Specialized Technical Services Group, if the case has been escalated.