Disabling SIP user agent filter for unsupported 3rd party SIP devices [Article]
Introduction: If you are having issues registering or connecting calls on an unsupported 3rd Party SIP device, it may be due to the SIP User Agent Filter built into MaxCS. The filter prevents t
- Uploading to AltiGen's FTP site from the Windows command shell [Article]
The easiest way to upload traces to AltiGen Technical Support is to use the Trace Collection utility that is built in to MaxCS, or to attach the traces directly to the case on the AltiGen Partner we
- Using Dumpcap for longterm packet captures. [Article]
Dumpcap (dumpcap.exe) is the actual packet capture executable that is included with Wireshak. Where as Wireshark is a GUI tool that will display the packets collected and analyze their content, dump
- Toggling RTM from Multicast to Unicast in MaxSupervisor [Article]
Background:
MaxSupervisor can retreieve workgroup statistics from AltiGen's RTM (Real Time Monitoring) in one of two modes: UDP (Multicast), or TCP (Unicast). If the server and
- Max1000 [Article]
The attached Max1000 Quick Installation Guide provides information on the following:
* embedded DSPs * access board slots * available boards * equipment and accessories requi
- Field Alert #271 - Windows Updates Recommended Setting [Article]
This field alert describes the recommended setting for Windows Updates. All current versions of Microsoft Windows include an OS update utility – Windows Upd
- Skill Based Routing [Article]
Introduction
Both MaxACD and MaxCS ACM allow for workgroup skill based routing. This feature allows for configuration of a single workgroup that can be used to route callers to age
- Field Alert #270 MAX2000 hard drive information [Article]
AltiGen Field Alert #120 Date: 3/8/2010 Subject Max2000 hard drive information
- Field Alert #272: AltiGen Spare Parts Stocking [Article]
AltiGen Partners should always maintain spares for hardware troubleshooting and to be able to respond quickly to hardware failures. The minimum suggested spares levels are as follows. Chassis Type &
