MaxMobile Troubleshooting Guide [Article]
MaxMobile Troubleshooting Tips
This document will discuss common troubleshooting steps for the MaxMobile smartphon
- AltiGen Password Change Utility [Article]
The AltiPassword change utility (C:\AltiServ\Exe\AltiPwdC
- AppNote: MaxCommunicator/MaxAgent [Article]
What is it? MaxCommunicator is call management software for the general desktop PC user. MaxCommunicator users can access, configure, and
- AppNote: MaxInSight [Article]
What: AltiGen MaxInSight is a workgroup performance application. It provides call center managers and agents with the ability to track workgroup status and per
- AppNote: MaxSupervisor [Article]
What is it? MaxSupervisor is PC desktop software that runs with the MAX Communication Server (MAXCS) ACC and MAXCS ACM systems. Using MaxSupervisor,
- AppNote: AltiReport [Article]
What is it? AltiReport is a Web-based reporting application that can generate 45 detailed reports, according to agent, workgroup, and DNIS. Both report summari
- AppNote: Voice Recording Manager (VRM) [Article]
What is it? VRManager enables calls recorded on a MAXCS server via Centralized Recording, to be converted to WAV format and indexed on a seperate server. The
- AppNote: External Logger Service (ELS) [Article]
What is it? External Logger Service (ELS) enables MAXCS to send Call Detail Records (CDR) to a system running Microsoft SQL server. By default, MAXCS logs CDR
- Dinainterface.jar Issue and Workaround [Article]
When upgrading to 6.0.2.412, several users have reported receiving a failure of “fails to initialize” when opening AltiGen's Enterprise Network Manager. This is typically caused by the Din...
- Bandwidth.com Configuration Guide [Article]
The following document is from Bandwidth.com's website, and should be considered to be the correct documentation for configuring an AltiGen server with Bandwidth.com SIP trunks. Note that conf
- Disabling SIP user agent filter for unsupported 3rd party SIP devices [Article]
Introduction: If you are having issues registering or connecting calls on an unsupported 3rd Party SIP device, it may be due to the SIP User Agent Filter built into MaxCS. The filter prevents t
- OS Matrix [Article]
2000 32bit
- Uploading to AltiGen's FTP site from the Windows command shell [Article]
The easiest way to upload traces to AltiGen Technical Support is to use the Trace Collection utility that is built in to MaxCS, or to attach the traces directly to the case on the AltiGen Partner we
- Using Dumpcap for longterm packet captures. [Article]
Dumpcap (dumpcap.exe) is the actual packet capture executable that is included with Wireshak. Where as Wireshark is a GUI tool that will display the packets collected and analyze their content, dump
- Toggling RTM from Multicast to Unicast in MaxSupervisor [Article]
Background:
MaxSupervisor can retreieve workgroup statistics from AltiGen's RTM (Real Time Monitoring) in one of two modes: UDP (Multicast), or TCP (Unicast). If the server and
- Redundant SoftSwitch reboot procedure [Article]
Introduction: This document will cover the updated reboot procedure recommended for all redundant SoftSwitch installations. In the past we had recommended the same reboot pr
- Max1000 [Article]
The attached Max1000 Quick Installation Guide provides information on the following:
* embedded DSPs * access board slots * available boards * equipment and accessories requi
- Field Alert #271 - Windows Updates Recommended Setting [Article]
This field alert describes the recommended setting for Windows Updates. All current versions of Microsoft Windows include an OS update utility – Windows Upd
- Skill Based Routing [Article]
Introduction
Both MaxACD and MaxCS ACM allow for workgroup skill based routing. This feature allows for configuration of a single workgroup that can be used to route callers to age
- Service Level and Service Level Threshold [Article]
Introduction
In order to measure workgroup call handling efficiency, it is important to define parameters for expected queue time limits. It is very common that what may be an acceptable
