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  1. MaxMobile Troubleshooting GuideMaxMobile Troubleshooting Guide [Article]
    MaxMobile Troubleshooting Tips This document will discuss common troubleshooting steps for the MaxMobile smartphon
  2. AltiGen Password Change UtilityAltiGen Password Change Utility [Article]
    The AltiPassword change utility (C:\AltiServ\Exe\AltiPwdC
  3. AppNote: MaxCommunicator/MaxAgentAppNote: MaxCommunicator/MaxAgent [Article]
    What is it? MaxCommunicator is call management software for the general desktop PC user. MaxCommunicator users can access, configure, and
  4. AppNote: MaxInSightAppNote: MaxInSight [Article]
    What: AltiGen MaxInSight is a workgroup performance application. It provides call center managers and agents with the ability to track workgroup status and per
  5. AppNote: MaxSupervisorAppNote: MaxSupervisor [Article]
    What is it? MaxSupervisor is PC desktop software that runs with the MAX Communication Server (MAXCS) ACC and MAXCS ACM systems. Using MaxSupervisor,
  6. AppNote: AltiReportAppNote: AltiReport [Article]
    What is it? AltiReport is a Web-based reporting application that can generate 45 detailed reports, according to agent, workgroup, and DNIS. Both report summari
  7. AppNote: Voice Recording Manager (VRM)AppNote: Voice Recording Manager (VRM) [Article]
    What is it? VRManager enables calls recorded on a MAXCS server via Centralized Recording, to be converted to WAV format and indexed on a seperate server. The
  8. AppNote: External Logger Service (ELS)AppNote: External Logger Service (ELS) [Article]
    What is it? External Logger Service (ELS) enables MAXCS to send Call Detail Records (CDR) to a system running Microsoft SQL server. By default, MAXCS logs CDR
  9. Dinainterface.jar Issue and WorkaroundDinainterface.jar Issue and Workaround [Article]
    When upgrading to, several users have reported receiving a failure of “fails to initialize” when opening AltiGen's Enterprise Network Manager. This is typically caused by the Din...
  10. Configuration Configuration Guide [Article]
    The following document is from's website, and should be considered to be the correct documentation for configuring an AltiGen server with SIP trunks. Note that conf
  11. Disabling SIP user agent filter for unsupported 3rd party SIP devicesDisabling SIP user agent filter for unsupported 3rd party SIP devices [Article]
    Introduction: If you are having issues registering or connecting calls on an unsupported 3rd Party SIP device, it may be due to the SIP User Agent Filter built into MaxCS. The filter prevents t
  12. OS Matrix OS Matrix [Article]
    2000 32bit
  13. Uploading to AltiGen's FTP site from the Windows command shellUploading to AltiGen's FTP site from the Windows command shell [Article]
    The easiest way to upload traces to AltiGen Technical Support is to use the Trace Collection utility that is built in to MaxCS, or to attach the traces directly to the case on the AltiGen Partner we
  14. Using Dumpcap for longterm packet captures.Using Dumpcap for longterm packet captures. [Article]
    Dumpcap (dumpcap.exe) is the actual packet capture executable that is included with Wireshak. Where as Wireshark is a GUI tool that will display the packets collected and analyze their content, dump
  15. Toggling RTM from Multicast to Unicast in MaxSupervisorToggling RTM from Multicast to Unicast in MaxSupervisor [Article]
    Background: MaxSupervisor can retreieve workgroup statistics from AltiGen's RTM (Real Time Monitoring) in one of two modes: UDP (Multicast), or TCP (Unicast). If the server and
  16. Redundant SoftSwitch reboot procedureRedundant SoftSwitch reboot procedure [Article]
    Introduction: This document will cover the updated reboot procedure recommended for all redundant SoftSwitch installations. In the past we had recommended the same reboot pr
  17. Max1000Max1000 [Article]
    The attached Max1000 Quick Installation Guide provides information on the following: * embedded DSPs * access board slots * available boards * equipment and accessories requi
  18. Field Alert #271  -  Windows Updates Recommended Setting Field Alert #271 - Windows Updates Recommended Setting [Article]
    This field alert describes the recommended setting for Windows Updates. All current versions of Microsoft Windows include an OS update utility – Windows Upd
  19. Skill Based RoutingSkill Based Routing [Article]
    Introduction Both MaxACD and MaxCS ACM allow for workgroup skill based routing. This feature allows for configuration of a single workgroup that can be used to route callers to age
  20. Service Level and Service Level ThresholdService Level and Service Level Threshold [Article]
    Introduction In order to measure workgroup call handling efficiency, it is important to define parameters for expected queue time limits. It is very common that what may be an acceptable
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